CHARLINDA WILLIAMS
Poughkeepsie,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
The Eleanor Nursing Care Center
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Enrollment Agent
IdentoGo
11.2019 - Current
- Maintained detailed and accurate records between multiple databases and programs
- Investigated issues and created solutions for new customers
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs
- Fostered new business relationships through inbound lead follow-up.
Residential Coordinator
Hudson River Housing
12.2019 - 11.2020
- Collected feedback from residents and family members to identify opportunities for program and operational improvements
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep
- Maintained important organizational paperwork and resident data.
Receptionist
Premier Medical Group Of The Hudson Valley
09.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly.
- called Insurance companies for pre authorizations.
- Handled cash transactions and maintained payments records accurately.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared and processed patient referrals and transfer requests.
Special Needs Bus Monitor
First Student Transportation
10.2019 - 01.2020
- Supervised students and maintained discipline on bus to reduce driver distraction
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
Receptionist
The Landing Of Poughkeepsie
10.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly.
Administrative Assistant
Community Action Partnership Of Dutchess County
08.2016 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Associate of Applied Science - Medical Office Systems Management
The College of Westchester
White Plains, NY08.2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Data inputting
- Mail handling
- Clerical Support
- Typing Speed35 wpm
- Information Protection
- Mail distribution
Timeline
Receptionist
The Eleanor Nursing Care Center
08.2023 - Current
Residential Coordinator
Hudson River Housing
12.2019 - 11.2020
Enrollment Agent
IdentoGo
11.2019 - Current
Special Needs Bus Monitor
First Student Transportation
10.2019 - 01.2020
Receptionist
The Landing Of Poughkeepsie
10.2019 - 01.2020
Receptionist
Premier Medical Group Of The Hudson Valley
09.2019 - 05.2020
Administrative Assistant
Community Action Partnership Of Dutchess County
08.2016 - 11.2019
Associate of Applied Science - Medical Office Systems Management
The College of Westchester
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