Charline Bouquet
Brooklyn,NY
Summary
Experienced in coordinating on-call personnel, effectively responding to urgent requests and ensuring timely dispatch of resources for emergency situations. Maintained accurate records of staff availability while collaborating with various departments to optimize scheduling processes. Demonstrated strong incident response capabilities and compliance with safety regulations, contributing to improved service quality and customer satisfaction. Proficient in verbal and written communication, facilitating resolution of customer inquiries and complaints efficiently.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Primerica
Brooklyn, NY
05.2023 - 05.2025
On Call Coordinator
Platinum Home Healthcare
Brooklyn, NY
05.2015 - 05.2017
- Responded quickly and effectively to urgent situations or requests from on-call personnel.
- Monitored incoming calls and dispatched appropriate personnel for emergency response.
- Coordinated with other departments to ensure efficient scheduling of on-call resources.
- Maintained accurate records of on-call staff availability and contact information.
- Assisted in resolving customer service inquiries from clients or customers via phone, email, or chat.
- Ensured compliance with safety regulations and procedures in the workplace.
- Investigated customer complaints regarding quality of service provided by on-call personnel.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education
Associate of Science - Computer And Information Sciences
City College of New York
New York, NY06-2024
Skills
- Programming languages
- Customer service
- Problem solving
- Verbal and written communication
Timeline
Customer Service Representative
Primerica
05.2023 - 05.2025
On Call Coordinator
Platinum Home Healthcare
05.2015 - 05.2017
Associate of Science - Computer And Information Sciences
City College of New York