Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charline Bouquet

Charline Bouquet

Brooklyn,NY

Summary

Experienced in coordinating on-call personnel, effectively responding to urgent requests and ensuring timely dispatch of resources for emergency situations. Maintained accurate records of staff availability while collaborating with various departments to optimize scheduling processes. Demonstrated strong incident response capabilities and compliance with safety regulations, contributing to improved service quality and customer satisfaction. Proficient in verbal and written communication, facilitating resolution of customer inquiries and complaints efficiently.

Overview

5
5
years of professional experience

Work History

On Call Coordinator

Platinum home healthcare
Brooklyn, NY
05.2020 - Current
  • Responded quickly and effectively to urgent situations or requests from on-call personnel.
  • Monitored incoming calls and dispatched appropriate personnel for emergency response.
  • Coordinated with other departments to ensure efficient scheduling of on-call resources.
  • Maintained accurate records of on-call staff availability and contact information.
  • Assisted in resolving customer service inquiries from clients or customers via phone, email, or chat.
  • Ensured compliance with safety regulations and procedures in the workplace.
  • Investigated customer complaints regarding quality of service provided by on-call personnel.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Education

Associate of Science - Computer And Information Sciences

City College of New York
New York, NY
06-2024

Skills

  • Programming languages
  • Customer service
  • Problem solving
  • Verbal and written communication

Timeline

On Call Coordinator

Platinum home healthcare
05.2020 - Current

Associate of Science - Computer And Information Sciences

City College of New York

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