Charline Jenkins
Administrative Assistant
Demorest,GA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent customer service skills, phone etiquette, and organizational abilities
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
FTS, USA
02.2024 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
CUI
01.2021 - 12.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
DA Technology
07.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and retention.
Billing Clerk/Customer Service Representative
Segar Realty Company
03.2015 - 06.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
06.1991
Skills
- Customer Account Management
- Microsoft Office Suite
- Microsoft Excel
- Office administration
- Administrative support
- Multi-line phone proficiency
- Computer proficiency
- Customer service
Timeline
Office Administrative Assistant - FTS, USA
02.2024 - 07.2025
Administrative Assistant - CUI
01.2021 - 12.2023
Customer Service Representative - DA Technology
07.2018 - 12.2020
Billing Clerk/Customer Service Representative - Segar Realty Company
03.2015 - 06.2018
Oconee County High School - High School Diploma,