CHARLINE VILCHIS
Lexington,SC
Summary
Results-oriented food service expert committed to maximizing customer experiences and increasing revenue. Provides high-quality service and fosters team collaboration. Exhibits endurance for long hours and strong focus on operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SERVER/ BARTENDER
Old Chicago Pizza Taproom
01.2023 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Showed enthusiasm and knowledge about new products and special promotions.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Handled multiple tables simultaneously with high service quality.
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.
SERVER
Iron Hill Brewery
08.2023 - 05.2024
- Assisted guests with making menu choices and took note of special requests.
- Trained new servers in restaurant procedures and customer service standards.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Upheld high sanitation and safety standards while delivering and serving food.
WAREHOUSE SUPERVISOR
Maxum Direct Transport, Inc
08.2019 - 11.2022
- Supervised warehouse operations by managing employees during shifts
- Supervised shipping and receiving, distribution, and workplace safety
- Used warehouse management software to reconcile daily inventory
- Used critical thinking to break down problems, evaluate solutions and make decisions.
FOOD RUNNER
Morton's The Steakhouse
10.2018 - 08.2019
- Set up front line with equipment, plateware, and smallwares needed to effectively serve all food products
- Tracked cooking times on all orders, checked finished dish for proper appearance, and plate presentation
- Garnished finished entrees according to house specifications and procedures
- Assisted server as needed to optimize guest's dining experience.
SERVER
KING'S FISH HOUSE
03.2018 - 10.2018
- Completed multiple tests regarding menu knowledge which required 95% passing percentage
- Extensive side work completed within a 45-minute window
- Worked as a team to accomplish guest and company satisfaction
- Obtain compliments from guest for 'great service' in person and through online reviews.
SERVER
Benihana Restaurant
08.2015 - 03.2018
- Controlled multiple tables at a fast pace for day to day shifts and public events
- Trained new servers on policies and procedures
- Wrote patron's food orders on slips, memorized orders, and managed food resources in a 150+ seat restaurant
- Received in-depth training for proper food handing techniques.
Education
ASSOCIATE OF ARTS - COMMUNICATIONS STUDIES & FASHION DESIGN
LONG BEACH CITY COLLEGE
Long Beach, CA01.2017
Skills
- Upselling techniques
- High-capacity dining
- Food safety inspection
- Sales enhancement
Websites
ADDITIONAL INFORMATION
Running has always been my go-to mental toughness building activity. I strongly believe if you get your body right, you can get your mind right. A little over a year ago, I had set my mind on running 100K. I set out to get into training mode and things took off from there. I ran my first ULTRA-MARATHON RUNNING marathon through a 50k race called Sean O' Brein in the Santa Monica Mountains in preparing for my first ever 100k the following month. I've accomplished the R2R2R challenge at the Grand Canyon, Arizona, 50 miler in Bryce Canyon, Utah and the Los Angeles 2021 Marathon. Sadly I failed my first 100 miler attempt with heat exhaustion, but am looking forward to the same challenge next June. UltraMarathon running has taught me to fight through when you think you are completely done. I love the challenge and lessons it has brought to my personal daily life.
PROFILES - I G
mynameischarlie_
Certification
Food Handlers/ Liquor Certification
Timeline
SERVER
Iron Hill Brewery
08.2023 - 05.2024
SERVER/ BARTENDER
Old Chicago Pizza Taproom
01.2023 - Current
WAREHOUSE SUPERVISOR
Maxum Direct Transport, Inc
08.2019 - 11.2022
FOOD RUNNER
Morton's The Steakhouse
10.2018 - 08.2019
SERVER
KING'S FISH HOUSE
03.2018 - 10.2018
SERVER
Benihana Restaurant
08.2015 - 03.2018
ASSOCIATE OF ARTS - COMMUNICATIONS STUDIES & FASHION DESIGN
LONG BEACH CITY COLLEGE