Charlisa Alvarez
Brooklyn,NY
Summary
Bilingual administrative and operations professional with experience in front desk, security support, coordination, and customer-facing roles across corporate, healthcare, and retail environments. Known for strong communication skills, adaptability, and the ability to quickly learn new systems and workflows. Proven success in managing access control, scheduling, and cross-departmental support in fast-paced workplaces.
Overview
4
4
years of professional experience
Work History
Receptionist
Major League Baseball
New York, New York
04.2024 - Current
- Solely responsible for managing all front desk email communications among a team of four, ensuring timely and professional responses to employee and visitor inquiries.
- Coordinate and book conference rooms for employees, executives, and large-scale events using ROBIN, gaining in-depth knowledge of the platform, and optimizing room utilization.
- Support two team members in managing internal content for the Inside MLB website, including updates, departmental collaboration, and regular meetings to ensure the accuracy and relevance of internal communications.
- Demonstrated flexibility by covering early-morning and late-evening events, supporting smooth operations outside standard business hours.
Hospitality Coordinator
Guckenheimer at Spotify
New York, NY
09.2022 - 03.2024
- Managed daily front desk operations, serving as the main point of contact for visitors, employees, and vendors; oversaw the entire reception floor, including a fully operational barista bar.
- Supported the Security team by handling badge access requests, issuing temporary credentials, and managing employee access through the CCURE system, ensuring compliance with security protocols.
- Collaborated with the Global Workplace Services (GWS) team on a daily basis to manage office coordination tasks, such as seating arrangements, event preparation, and facilities support.
- Created and maintained projects in JIRA, including configuring workflows and dashboards to support internal teams, and streamline administrative processes.
Patient Service Representative
Lenox Hill Radiology
New York, NY
05.2022 - 01.2023
- Managed patient scheduling and appointment confirmations, coordinating directly with healthcare providers to ensure efficient workflow and excellent patient care.
- Accessed and updated patient records across multiple platforms, maintaining strict HIPAA compliance and data confidentiality.
- Served as a point of contact between patients and clinical staff, addressing questions, verifying information, and supporting overall care coordination.
- Handled front-desk administrative tasks, including filing, faxing, and document preparation, to support daily operations.
Mobile Expert
Best Buy
New York, NY
03.2021 - 05.2022
- Cultivated lasting customer relationships by providing personalized product recommendations and expert advice, boosting customer loyalty, and repeat business.
- Delivered hands-on technical support and troubleshooting for a range of mobile devices, tablets, and wireless technology, ensuring optimal customer satisfaction.
- Engaged in continuous learning through manufacturer-led training sessions to maintain up-to-date knowledge of emerging products and industry trends.
Education
High School Diploma -
Juan Morel Campos
Brooklyn, NY06.2019
Skills
- Fluent in Spanish and English
- Customer service and communication
- Administrative and operational support
- Time management and prioritization
- Strong organizational skills
- Quick learner and adaptable in fast-paced environments
Timeline
Receptionist
Major League Baseball
04.2024 - Current
Hospitality Coordinator
Guckenheimer at Spotify
09.2022 - 03.2024
Patient Service Representative
Lenox Hill Radiology
05.2022 - 01.2023
Mobile Expert
Best Buy
03.2021 - 05.2022
High School Diploma -
Juan Morel Campos
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