Charlise Collins

• Traveled to multiple locations if there was no rain, if there was rain while traveling ensure that the lens were covered.
• Navigated throughout the city at a safe and reasonable speed in order update a picture collection.
• If it were to rain while collecting , stop collecting and take cover . Also making sure my manager knew.
• Clean the car daily after returning to camp,to ensure the car was showroom ready for when I drove it.
• Clock in and out at the time in which was given, making sure to note when lunch was taken.
• I was also responsible for noting when there was construction on the road, or if there was road that could not be driven etc dirt, rocky, muddy ,or flooding roads.
• I was also never to turn the car off to save the battery while system was running. And when it was time to come back to camp make sure the lense were covered and the tower was down to make sure it was protected.
• I also had to troubleshoot the program if it froze up or had an issue,and if it was too big of an issue notify tech support with a ticket.

• Answer/make calls
• Respond to emails/send out invites
• Update website
• Update Social Media
• Proof read concerning documents
• Print/order or create signs when needed
• Set up/ organize meetings
• Officiate classes for all ages
• Set up video calls via zoom/Google meet
• Drove van on multiple field trips, as well as on the road out of town.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with making payments or establishing payment plans to bring accounts current.

• present information on our products. While staying informed of prices and changes. Document concerns, rather Guest are happy or disappointed

• Take credit card info for contracts• Create orders

• • Partner with other departments to serve guest
  • Give directions with or without the map about the park or property in general.
  • Create accommodations for guests
  • Trouble shoot boca printer or computer.
  • Call in any issues I can't work out.
  • Close/open Kiosk when needed
  • Celebrate Guest with buttons for birthdays,anniversaries, and graduations.
  • Give information on our resorts, where they are located ,what they Intel.
  •Mentored other new Teammates on how they could assist their guests
• Implemented innovative methods for streamlining the customer service process.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Answers calls/chats to assist customers.
• Verified that the product was enroute/verify status
• Reach out to locations to find out if the item was available.
• Type up reports if there was an issue with the order

• Delivered best-in-class customer service to existing and prospective ticket holders to back up sales team
• Welcomed Guest to the park.
• Celebrated birthdays, graduations,first visits,
• Helped other TM with ticket issues
• Called ticket specialist to look into orders that might have been suspicious
• Trouble shot turnstiles that may have had issues
• Gave directions and information for attractions, hotels, resorts, transportation, or restaurants in the area.
• Directions guest to the proper lines
• Sold media on certain days
• Assisted with wheelchairs and ecvs
• Did welcomes on red carpet
• Special events certain nights
• Processed payments via POS
• Combed line to receive information on what the guest needed