Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charlise Cooke

Gainesville

Summary

Experienced and dependable general worker with a proven track of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety conscious with a strong work ethic and the ability to adapt to different environments. Eager to contribute to a dynamic team and make a positive impact with my advanced customer skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Service Associate

Care Spot Urgent Care
01.2024 - Current
  • Greeted and provided assistance to patients upon arrival at the clinic.
  • Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
  • Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
  • Observed proper infection control practices when handling specimens or disposing of hazardous materials.

Associate Manager

Sonic Drive In
07.2021 - 12.2023
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Managed daily workflow of team members to meet organizational goals.
  • Assisted in the development and implementation of food safety policies and procedures.
  • Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
  • Managed inventory levels to minimize waste and maximize cost savings.

Team Leader

Sonic Drive-In
Gainesville , FL
11.2019 - 06.2021
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Created training materials and conducted group training on new processes or procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH

Skills

  • Complaint resolution
  • Phone and Email Etiquette
  • Conflict Resolution
  • HIPAA Compliance
  • Customer Service
  • Training Coordination
  • Multitasking and Organization
  • Team Collaboration

Certification

  • Certified Medical Assistant
  • Certified Phlebotomist
  • BLS Certified
  • CPR Certified

References

References available upon request.

Timeline

Patient Service Associate

Care Spot Urgent Care
01.2024 - Current

Associate Manager

Sonic Drive In
07.2021 - 12.2023

Team Leader

Sonic Drive-In
11.2019 - 06.2021

Bachelor of Science - Computer Science

Southern New Hampshire University

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Charlise Cooke