Charlisha Tatum
Health Information Management
Houston,Tx
Summary
Well-rounded professional backed by administrative support, retail, call center, and customer service experience. Able to audit patient records to assure proper charging of services for compliance and proper reimbursement of claims.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Intake Specialist
North Houston Family Medicine
Humble, Texas
04.2025 - Current
- Offered compassionate and attentive guidance to patients during crisis situations.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Enhanced office productivity by handling high volume of callers per day.
Customer Service Representative
Safelite AutoGlass
Houston, Texas
06.2023 - 03.2025
- Provide efficient and courteous customer service and adhere to company policies.
- Interact with customers, schedule appointments, and enter and update account information.
- Sell and upsell merchandise, met quotas, answer questions regarding products and help locate best product.
- Work in a positive, respectful, and team-oriented manner and interact with diverse customers and staff.
Attendance Clerk / Administrative Support
Cleveland High School
08.2022 - 02.2023
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Mitigated variety of student and parent complaints and problems daily.
- Handled parent calls requesting student early dismissal for approved reasons and helped release of students from class.
- Created a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
- Provided valuable input during staff meetings to help inform decisions related to procedures and intervention strategies.
- Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school database system.
- Reduced truancy rates through collaboration with guidance counselors and support staff to address underlying issues.
- Managed filing system, entered data, and completed clerical tasks.
- Maintained an up-to-date database of student records, safeguarded confidential information, and provided access easy.
Stay-at-Home Parent
03.2021 - 08.2022
- Ensured household duties were completed in a timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Remote Customer Service Representative
Sitel
01.2021 - 03.2021
- Handled inbound and outbound telephone calls, responded to inquiries, and researched and identified solutions.
- Demonstrated a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Entered and updated information and sold and upsold products.
- Maintained detailed documentation and safeguarded private and confidential information.
Retail Sales / Cashier / Customer Service
7Eleven
09.2020 - 01.2021
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Provided efficient and courteous customer service.
- Worked in a positive, respectful, and team-oriented manner and interacted with diverse customers and staff.
Program Specialist
Sam Houston Area Council of Boy Scouts of America
08.2017 - 09.2020
- Developed, coordinated, and administered Day Camps and Adventure Camp programs.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation when developing program curriculum.
- Developed and maintained accurate records of Scouts at designated schools.
- Helped outreach activities to increase membership.
Hardware and Customer Service Associate
The Home Depot
Houston, Texas
05.2015 - 09.2016
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Health Information Management
Ultimate Medical Academy
Clearwater, FL 04.2023 - 05.2025
Skills
- Health Information Management (HIM)
- Medical Records Management
- Release of Information (ROI)
- ICD Coding
- CPT Coding
- Health Information Technology
- HIPAA Compliance
- Medical Terminology
- Document Scanning
- Imaging Record Technology
- Data Management
- Data Entry
- Medical Records
- Customer service
- Team collaboration
- Problem resolution
- Appointment scheduling
- Multi-line phone systems
Key Qualifications
- Health Information Management (HIM)
- Medical Records Management
- Release of Information (ROI)
- ICD Coding
- CPT Coding
- Health Information Technology
- HIPAA Compliance
- Medical Terminology
- Document Scanning
- Imaging Record Technology
- Data Quality
- Data Management
- Data Entry
- Medical Records
- Computer Office Applications
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Medical Administrative Support
- Medical Office Procedures
- Insurance Verification
- Filing
- Pharmacology
- Anatomy & Physiology
- Reimbursement Procedures
- Medical Laws & Ethics
- Customer Service
- Interpersonal Professional Communications
Timeline
Intake Specialist
North Houston Family Medicine
04.2025 - Current
Customer Service Representative
Safelite AutoGlass
06.2023 - 03.2025
Associate of Applied Science - Health Information Management
Ultimate Medical Academy
04.2023 - 05.2025
Attendance Clerk / Administrative Support
Cleveland High School
08.2022 - 02.2023
Stay-at-Home Parent
03.2021 - 08.2022
Remote Customer Service Representative
Sitel
01.2021 - 03.2021
Retail Sales / Cashier / Customer Service
7Eleven
09.2020 - 01.2021
Program Specialist
Sam Houston Area Council of Boy Scouts of America
08.2017 - 09.2020
Hardware and Customer Service Associate
The Home Depot
05.2015 - 09.2016
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