Summary
Overview
Work History
Education
Skills
Timeline
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Charlisha West

North Las Vegas,NV

Summary

Experienced administrative professional with a proven track record in fast-paced office environments. Dedicated and hardworking team player proficient in a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.

Overview

23
23
years of professional experience

Work History

BANKING SPECIALIST

TTEC (USAA)
11.2021 - 02.2023
  • Provide support to members with their banking needs
  • Reviewed accounts and processes transactions
  • Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled
  • Filed fraud reports for members
  • Trained new agents on company systems and apps
  • Coached agents on reviewing KC when they needed extra help and understanding a bank process
  • Coached in Slack to help agents find info on helping members.
  • Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.

FRONT DESK EXECUTIVE ASSISTANT

LINK TECH, LLC
05.2019 - 03.2020
  • Maintain CEO personal schedule and bills
  • Operate office machines
  • Provide general administrative support
  • Notarize documents
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
  • Create purchase orders, purchase all office items
  • Process monthly overtime reports
  • General data entry
  • Answer high-volume phone calls, screen calls, route to appropriate persons, and take messages
  • Maintain staff and company calendars, set appointments, meetings, and conference calls
  • Call to schedule potential employee interviews
  • Plan travel arrangements for executives
  • Helping the company to maintain relations with partners and suppliers
  • Coordinate company events
  • Point of contact for all employee and vendor inquiries
  • Maintaining accurate administrative records 90-day reviews
  • Act as business interface
  • Manage contract and price negotiations with office vendors and service providers.
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.

EXECUTIVE ASSISTANT

ADVANCED ASSEMBLY
07.2016 - 05.2019
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers, ShoreTel Connect Director, and security door system
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
  • Provide general administrative support
  • Notarize documents
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
  • Purchased customer gifts
  • Customer survey feedback reports on Survey Gizmo
  • Create purchase orders, purchase all office items
  • Performing office duties that include ordering supplies and managing a records database
  • Receive invoices into accounting software SAP
  • Process monthly overtime reports
  • General data entry
  • Welcome clients and visitors to the office and assist them as needed in a friendly, professional, and hospitable manner
  • Answer high-volume phone calls, screen calls, route to appropriate persons, and take messages
  • Maintain staff and company calendars, set appointments, meetings, and conference calls
  • Call to schedule potential employee interviews
  • Plan travel arrangements for executives
  • Organize and clean public office spaces
  • Ensure office and breakroom supplies are consistently restocked, reorder if not
  • Helping the company to maintain relations with partners and suppliers
  • Support all departments (primarily sales, operations, accounting, and marketing) as needed for time-sensitive tasks
  • Coordinate company events
  • Point of contact for all employee and vendor inquiries
  • Point person for office maintenance, mailing, shipping, supplies, equipment, and errands
  • Process incoming and outgoing mail
  • Opening, sorting, and distributing incoming faxes, emails, and other correspondence
  • Document control
  • Maintaining accurate administrative records such as phone numbers, extensions, employee birthdays, employee anniversaries, 90-day reviews
  • Act as business interface
  • Manage contract and price negotiations with office vendors and service providers
  • Responsible for PowerPoint slides and making presentations for company meetings.

DISPATCH ASSISTANT/OFFICE CLERK

CORD MOVING & STORAGE
03.2016 - 06.2016
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Enter hours for payroll
  • Prepare paperwork for drivers
  • Daily payroll reports
  • General data entry
  • Manage drivers and movers' clock in/out times
  • Answer phones
  • Print weight tickets for trucks.

OFFICE MANAGER/SOLICITATION SUPERVISOR

AMERICAN KIDNEY SERVICES
12.2006 - 03.2016
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Recruit, interview, and select employees
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
  • Supervised a group of 28 people or more
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Maintain scheduling and event calendars.

BILL AND ACCOUNT COLLECTOR

CENTRAL CREDIT SERVICES
06.2002 - 12.2006
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Advise customers of necessary actions and strategies for debt repayment
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

OFFICE CLERK, GENERAL

WEST ONE CONSTRUCTION
01.2000 - 05.2002
  • Answer telephones, direct calls, and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Deliver messages and run errands
  • Inventory and order materials, supplies, and services.

Education

High School Diploma -

Pomona High School
Pomona, CA

Skills

  • Administration and Management
  • Customer and Personal Service
  • Computers and Electronics
  • Telecommunications
  • Vendor Communications
  • Negotiation
  • Proactive in Finding Solutions to Complex Problems
  • Ability to Shift Direction in Response to Changing Work Situations
  • Can Handle Confidential and Sensitive Information with Discretion
  • Office Administration
  • Scheduling and calendar management
  • Appointment Scheduling
  • Data Entry

Timeline

BANKING SPECIALIST

TTEC (USAA)
11.2021 - 02.2023

FRONT DESK EXECUTIVE ASSISTANT

LINK TECH, LLC
05.2019 - 03.2020

EXECUTIVE ASSISTANT

ADVANCED ASSEMBLY
07.2016 - 05.2019

DISPATCH ASSISTANT/OFFICE CLERK

CORD MOVING & STORAGE
03.2016 - 06.2016

OFFICE MANAGER/SOLICITATION SUPERVISOR

AMERICAN KIDNEY SERVICES
12.2006 - 03.2016

BILL AND ACCOUNT COLLECTOR

CENTRAL CREDIT SERVICES
06.2002 - 12.2006

OFFICE CLERK, GENERAL

WEST ONE CONSTRUCTION
01.2000 - 05.2002

High School Diploma -

Pomona High School

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Charlisha West