Summary
Overview
Work History
Education
Skills
Timeline
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CHARLITA WILLIAMS

Suffolk,VA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

LCSR Sales Representative

Renaissance
10.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques by offering Vision coverage in addition to Dental.
  • Expanded customer base through relationship building in order to assess the needs of the customer and offer the product that best meets their needs.
  • Increased sales revenue by maximizing each sales opportunity by sending an email link that the customer can use to view coverage options as well as to enroll into coverage.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Technical Support Representative

ADT Security
05.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Landline.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Licensed Insurance Producer

Frank Ciambrone Insurance Management
02.2020 - 05.2021
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promote Allstate products and services using upselling and other sales strategies.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Exceeded corporate quotas for monthly policy sales.

Licensed Insurance Advisor

Sutherland
08.2019 - 02.2020
  • Customer and Personal Service Reading Comprehension
  • Speaking Time Management
  • Service Orientation Critical Thinking
  • Judgment and Decision Making, I am primarily responsible for selling and servicing small business liability insurance to business owners
  • I am responsible for advising business owners of the best coverage packages that are available to them based on their business needs
  • I work directly with partner agents to ensure they are binding policies that are in the best interest of the business owners as well as the company
  • I am responsible for meeting sales goals set forth by the company
  • I am responsible for meeting quality assurance goals that are set forth by the company.

Licensed Insurance Agent

GEICO
02.2016 - 06.2019
  • I was primarily responsible for providing stellar customer service to GEICO auto insurance policyholders
  • I was responsible for doing a full policy review with each caller to ensure coverage was sufficient for the customers needs as well as meeting state requirements.

Education

Service Associate Xerox
Chesapeake, VA

Bank of America
Norfolk, VA
06.2014

High School Diploma -

Woodrow Wilson High School
07.1994

Skills

  • User Support and Troubleshooting
  • Analytical and Methodical
  • Collaborative Team Player
  • Hardware Diagnostics
  • Resolving Problems and Incidents
  • Customer Support Needs Assessment
  • Technical Troubleshooting

Timeline

LCSR Sales Representative

Renaissance
10.2022 - Current

Technical Support Representative

ADT Security
05.2021 - Current

Licensed Insurance Producer

Frank Ciambrone Insurance Management
02.2020 - 05.2021

Licensed Insurance Advisor

Sutherland
08.2019 - 02.2020

Licensed Insurance Agent

GEICO
02.2016 - 06.2019

Service Associate Xerox

Bank of America

High School Diploma -

Woodrow Wilson High School

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CHARLITA WILLIAMS