Summary
Overview
Work History
Education
Skills
Timeline
Softball
Availability
Generic

Charlize Callaghan

Garden Grove,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Student Support Officer

Pennington Primary School
09.2024 - 07.2025
  • Developed strong relationships with community organizations to connect students with relevant external support services when needed.
  • Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
  • Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
  • Boosted student engagement in extracurricular activities, coordinating various events and opportunities.

Barista

First Things First Coffee
09.2023 - 09.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.

Front End Supervisor

Drakes Supermarket
07.2021 - 09.2023
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • My emphasis on exceptional customer service has received positive feedback from both customers and managers.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.


Front End Cashier

Carls Jr West Lakes
07.2020 - 09.2021
  • In this role, I managed tasks at both the front counter and drive-thru, including taking orders, handling transactions, operating the EFTPOS machine, and engaging with customers
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • I received recognition as the Employee of the Month for my dedicated contributions to the team.

Education

Primary School -

West Lakes Shore Schools R-7

High School -

Seaton High School 8-12

Elementary Education -

Cypress College
Cypress, CA
05-2027

Skills

  • Exceptional customer service
  • Friendly and outgoing
  • Team player
  • Attention to detail
  • Cash handling
  • Problem-solving
  • Team leadership

Timeline

Student Support Officer

Pennington Primary School
09.2024 - 07.2025

Barista

First Things First Coffee
09.2023 - 09.2024

Front End Supervisor

Drakes Supermarket
07.2021 - 09.2023

Front End Cashier

Carls Jr West Lakes
07.2020 - 09.2021

High School -

Seaton High School 8-12

Primary School -

West Lakes Shore Schools R-7

Elementary Education -

Cypress College

Softball

I exhibit strong dedication and discipline both in my softball pursuits and my professional endeavours. I currently play for Cypress College softball team, however, I previously have been a member of the Port Adelaide Softball Club since I was 11, a testament to my commitment. Throughout my journey, I've proudly represented South Australia in various state tournaments consecutively from under 15s age group to the under 23s. My achievements extend to being picked for the Aussie Development squads consecutively from 2019 to 2022. Engaging in sports has not only upheld my physical fitness but has also instilled in me the true essence of teamwork as I've actively contributed to a team's success.

My experience in a team sport has served for learning crucial life skills such as effective communication, teamwork, leadership and a sense of responsibility. It has also nurtured within me a positive outlook. Beyond these attributes, I've built meaningful connections through my sporting, allowing me to comprehend the principles of trust, empathy and understanding in relation to others.


Availability

7am - 10:30am on Mondays and Wednesdays

7am - 12pm on Tuesdays and Thursdays

Available all day weekends




Thank you for considering my application. I am excited about the opportunity to bring my skills and experience to your team. I look forward to the possibility of discussing how I can contribute to your organization.

Sincerely,

Charlize Callaghan

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