Owen Fletcher
Charlotte
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance all experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
5
5
years of professional experience
Work History
Carpenter
Woodshop QC
07.2024 - Current
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
Bartender /Restaurant Server
Legion Brewing
03.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Host Manager/ Food Runner
Fahrenheit Restaurant & Bar
02.2022 - 07.2023
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Restaurant Food Server/Host
Southbound
06.2020 - 10.2021
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Education
High School Diploma -
Myers Park High School
Charlotte, NC12-2021
Skills
- Problem-solving
- Worksite safety
- Attention to detail
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Cleanliness and hygiene
- Payment processing
Timeline
Carpenter
Woodshop QC
07.2024 - Current
Bartender /Restaurant Server
Legion Brewing
03.2024 - 09.2024
Host Manager/ Food Runner
Fahrenheit Restaurant & Bar
02.2022 - 07.2023
Restaurant Food Server/Host
Southbound
06.2020 - 10.2021
High School Diploma -
Myers Park High School
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