Charlize Locke
Alton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Lift Operator
Loon Mountain Resort
11.2023 - Current
- Ensured compliance with safety regulations by overseeing daily lift operations.
- Identified hazards through daily equipment inspections, enhancing overall safety standards.
- Trained new staff on lift operations and safety protocols, boosting team efficiency.
- Facilitated communication between lift operators and ski patrol for quicker incident response.
- Executed pre-operation inspections and shutdown procedures to maintain operational safety.
Server
Johnson's Seafood and Steak
07.2020 - Current
- Enhanced table turnover rates through strategic time management and teamwork.
- Delivered food and beverages promptly, ensuring high-quality customer service.
- Managed multiple tables with precision, improving customer satisfaction.
- Trained new staff to enhance menu knowledge and service skills.
- Resolved issues swiftly, maintaining exceptional service in a busy environment.
- Developed strong customer service skills to ensure positive dining experiences.
Pharmacy Technician
Hannaford Supermarket
04.2023 - 08.2023
- Enhanced workflow efficiency by assisting pharmacists with prescription preparation.
- Streamlined prescription filling process, reducing errors and improving turnaround time.
- Ensured compliance and accuracy by managing medication inventory effectively.
- Processed patient payments and resolved customer issues with professionalism and care.
- Navigated McKesson systems to support enterprise-level operations and data management.
Customer Service Leader
Hannaford Supermarket
05.2022 - 04.2023
- Achieved high customer satisfaction by developing effective service strategies.
- Enhanced service delivery through optimal scheduling and staffing during peak hours.
- Improved operational efficiency by leading customer service team initiatives.
- Streamlined interdepartmental communication, significantly reducing response times.
- Mentored junior staff on conflict resolution and customer engagement best practices.
Education
High School Diploma -
Prospect Mountain High School
Alton, NH05.2022
Skills
- Beverage crafting
- Timely meal service
- Inventory management
- Safe Food Handling
- Strategic break management
- Oversee financial handling
- Manage high-pressure scenarios
- Guest Engagement
- Sales Techniques
- Exceptional customer service
- Professional phone communication
- Coaching and mentoring
- Customer Satisfaction
- Team Management
- Effective problem resolution
- HIPAA regulations knowledge
- Safety monitoring
- Guest assistance
- Mechanical inspection
Timeline
Lift Operator
Loon Mountain Resort
11.2023 - Current
Pharmacy Technician
Hannaford Supermarket
04.2023 - 08.2023
Customer Service Leader
Hannaford Supermarket
05.2022 - 04.2023
Server
Johnson's Seafood and Steak
07.2020 - Current
High School Diploma -
Prospect Mountain High School