Charlize Mundy
Chandler,Arizona
Summary
Hardworking, results-driven professional with 5+ years of hands-on customer service experience and a strong background in problem-solving, time management, cash handling, and team management. Promoted to management at Jimmy John’s at 18 due to a demonstrated ability to work independently, maintain high company standards, and effectively lead in a fast-paced environment. Years of experience working with horses have further developed a strong work ethic, adaptability, resilience, and determination to overcome challenges. Dependable and committed to delivering quality results while maintaining professionalism and a positive work environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Jimmy John's Gourmet Sandwiches
Gilbert, AZ
08.2021 - Current
- Guided new employees through operational procedures and customer service standards to ensure consistent service delivery.
- Implemented process improvements that streamlined order preparation and reduced wait times.
- Monitored cash handling procedures, ensuring accuracy in transactions and compliance with company policies.
- Analyzed customer feedback to identify areas of improvement, contributing to enhanced overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Equine Handler
Equisoul LLC
08.2021 - 2024
- Implemented safety protocols ensuring adherence during training sessions.
- Assisted in evaluating horse health and wellness to optimize training outcomes.
- Improved equine behavior with consistent reinforcement of positive habits and correction of undesirable actions.
- Developed strong horse-rider partnerships through focused groundwork exercises and rider instruction.
- Provided treatment for minor injuries.
- Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
- Prepared horses for specific competitions or tasks.
- Observed animals closely to understand individual needs and behaviors.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Trained animals to respond to specific cues from both owners and handlers.
- Utilized positive reinforcement techniques to successfully train animals.
- Administered prescribed medications to animals based on individual needs.
- Created innovative ways to teach animals new behaviors and tricks.
- Used skills to assist with rescuing and rehabilitating different animals.
- Assisted in training horses for various disciplines, enhancing their performance and behavior.
- Evaluated horse behavior and adjusted handling methods to enhance trust and cooperation during interactions.
- Promoted an ethical approach to horse care and handling within the stable, modeling respect for animals while upholding industry standards in all aspects of daily operations.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Photographer
Self Employed Services
Chandler, AZ
08.2023 - Current
- Guided new employees through operational procedures and customer service standards to ensure consistent service delivery.
- Implemented process improvements that streamlined order preparation and reduced wait times.
- Monitored cash handling procedures, ensuring accuracy in transactions and compliance with company policies.
- Analyzed customer feedback to identify areas of improvement, contributing to enhanced overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Pet Sitter
Self Employed Services
Chandler, AZ
08.2023 - 2025
- Provided attentive care for pets, ensuring safety and comfort during daily activities.
- Managed feeding schedules and medication administration for various pet types.
- Developed strong relationships with pet owners through effective communication and updates.
- Maintained cleanliness of pet living areas to promote health and hygiene standards.
- Adapted to individual pet needs, demonstrating flexibility in care routines and environments.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Gave medication to pets following guidelines from owners.
Skills
- Photo editing
- Problem-solving
- Adobe photoshop
- Video editing
- Project management
- Client relations
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Creative thinking
- Organizational skills
- Excellent workflow management
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Customer rapport
- Recruiting and interviewing
- Cost reduction
- Workplace safety compliance
- Inventory management
- Financial reporting
- Groundwork techniques
- Equine first aid
- Horse training
- Riding instruction
- Equine nutrition
- Injury rehabilitation
- Behavior analysis
- Pet handling
- Animal care
Certification
Food Handlers Permit
Timeline
Photographer
Self Employed Services
08.2023 - Current
Pet Sitter
Self Employed Services
08.2023 - 2025
Assistant Manager
Jimmy John's Gourmet Sandwiches
08.2021 - Current
Equine Handler
Equisoul LLC
08.2021 - 2024