Charlle Gibson
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Matrix Absence Management Inc.
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Assistant Manager
Ratio Houston
03.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Data Entry Specialist
Asurion Insurance
09.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Mansfield Lake Ridge High School
Mansfield, TX2016
Skills
- Business Analysis
- Training
- Monetary Transactions
- Money Handling
- Overseeing Employees
- Negotiation and Conflict Resolution
- Hiring and Training
- Staff Management
- Reporting
- High-Volume Dining
- Closing Oversight
- Time Management
- Effective Selling Techniques
- Social Perceptiveness
- Staff Training
- Database Uploading
- Verify Data
- Keyboard Entry
- Microsoft Office
- Client Information Databases
- Multi-Line Phone Proficiency
- Spreadsheet Management
- Entry Recording
- Data Entry
- Transcribing Documents
- Data Verification
- Reading Comprehension
- Departmental Support
- Critical Thinking
- Compiling Data
- Data Communications
- Greeting Visitors
- Annual Evaluations
- Computer Billing Systems
- Word Processing
- Office Organization
- Excel Formulas
- Data Acquisition
- Document Organization
- Business Operations
Timeline
Customer Care Representative
Matrix Absence Management Inc.
11.2023 - Current
Assistant Manager
Ratio Houston
03.2023 - 05.2024
Data Entry Specialist
Asurion Insurance
09.2020 - 03.2023
Mansfield Lake Ridge High School
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