Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLLINE CHHETA-COVINGTON

Hollywood

Summary

Operations professional with strong track record in optimizing processes and enhancing efficiency. Known for effective communication, problem-solving, and adaptability in dynamic environments. Skilled in data analysis, workflow management, and fostering team collaboration to drive successful outcomes. Dependable and responsive to changing operational needs.

Overview

17
17
years of professional experience

Work History

Operations Support Specialist, Claims

The Hartford
02.2017 - Current
  • Supporting various business units with operational responsibilities
  • Conducting analysis and resolving both standard and complex work requests
  • Achieving and surpassing challenging deadlines Contributing to ongoing process enhancements
  • Managing new claims triage and assignment process
  • Demonstrating proficiency in Microsoft Office software
  • Offering assistance and backup support to colleagues
  • Executing clerical duties such as filing, copying, and mail distribution Creating high-quality documents, spreadsheets, and presentations for internal and customer facing needs
  • Supervising the tracking and documentation of data, client communications, and office operations
  • Maintaining an organized and adequately stocked inventory of office supplies, ensuring timely orders to prevent shortages
  • Providing consistent communication and administrative support to business leaders
  • Facilitating easy access to critical data by compiling, organizing, and uploading documents to the THAA database
  • Preparing packages for shipment, pickup, and courier services to ensure timely delivery to clients
  • Managing multiple THAA queues, including STD Batch, LOA, Unassigned Task, FedEx Admin, and Images Exception
  • Retrieving, printing, burning to CD, and mailing multiple claim files on a weekly basis.

Sales Associate

J.Crew Factory
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Drive sales by exceeding selling and service expectations.
  • Complete training, use product knowledge tools, participate in fit sessions and put those experiences to use.
  • Share feedback, insights and ideas with the management team.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Registered Pharmacy Technician

Publix Pharmacy
07.2012 - 12.2021
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
  • Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
  • Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Sales Associate

Publix
07.2008 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed, assessed, and structured inventories for all in-store transactions.
  • Implemented pricing adjustments, inventory transfers, and cash register operations.

Education

General Studies

Broward College
Hollywood, FL

High School Diploma -

McArthur High School
Hollywood, FL
06-2008

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Exceptional customer service
  • Operations management
  • Process optimization
  • System support
  • Data analysis
  • Workflow improvement
  • Performance monitoring
  • Quality assurance
  • Strategic planning

Timeline

Sales Associate

J.Crew Factory
12.2023 - Current

Operations Support Specialist, Claims

The Hartford
02.2017 - Current

Registered Pharmacy Technician

Publix Pharmacy
07.2012 - 12.2021

Sales Associate

Publix
07.2008 - 12.2021

General Studies

Broward College

High School Diploma -

McArthur High School

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CHARLLINE CHHETA-COVINGTON