Summary
Overview
Work History
Education
Skills
Timeline
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Charlneice Blair

Cleveland,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 10+ years of related experience, including measuring and cutting materials, operating equipment and following work instructions.

Overview

17
17
years of professional experience

Work History

Machine Operator

Coca Cola Bottling Co Consolidated
Cleveland, TN
07.2023 - 03.2024
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Utilized specialized software applications related to the job role.

Customer Care Representative

Lowes Home Improvment
Cleveland, TN
11.2022 - 08.2023
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Maintained a clean and organized work environment at all times.

Customer Service Representative

Advanced Photographic Solutions
Cleveland, TN
04.2022 - 09.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Assembly Line Worker

Eaton Corporation
Cleveland, TN
01.2022 - 05.2022
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Ensured work areas were kept clean and organized at all times.
  • Provided training and guidance to new employees on proper assembly techniques.

Packaging Operator

McKee Foods
Collegedale, TN
08.2020 - 03.2021
  • Assisted in the set up and operation of various packaging equipment.
  • Loaded and unloaded containers onto production lines.
  • Checked, weighed and recorded product information on documents.
  • Maintained a clean and safe work environment by adhering to safety procedures.
  • Monitored the quality of products being packaged throughout the process.
  • Inspected finished products for defects before packing them into boxes or bags.
  • Verified that labels were correctly attached to packages before boxing them up for shipment.
  • Reported any malfunctions or irregularities to supervisors immediately.

Production Worker

Mars Wrigley Confectionery
Cleveland, TN
04.2019 - 03.2020
  • Inspected product quality prior to packaging and shipment.
  • Followed safety protocols while operating machines and equipment.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Identified defective parts or components and removed them from production line.

Customer Service Representative

Eyear optical
Cleveland, TN
01.2019 - 03.2019
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.

Production Packer

Flowers Bakery
Cleveland, TN
04.2012 - 05.2018
  • Loaded and unloaded containers onto production lines.
  • Maintained a clean and safe work environment by adhering to safety procedures.
  • Monitored the quality of products being packaged throughout the process.
  • Performed minor maintenance tasks such as changing parts or lubricating machines when needed.
  • Adjusted machine settings to ensure optimal performance and product quality.
  • Inspected finished products for defects before packing them into boxes or bags.
  • Reported any malfunctions or irregularities to supervisors immediately.
  • Collaborated with team members to meet daily production goals efficiently.

Customer Service Cashier

UEC Theaters
Clevleand , TN
05.2007 - 04.2012
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Stocked concession stands with supplies and food items.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.
  • Greeted customers and provided assistance with ticket purchases.
  • Assisted customers in resolving any issues with tickets or seating.
  • Verified customer identification when necessary for age restricted events.

Education

High School Diploma -

The Goal Academy
Cleveland, TN
12-2010

Skills

  • Data Entry
  • Appointment Scheduling
  • Scheduling
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • In-store support
  • Administrative Support
  • Machinery Control
  • Setting Up Machines
  • Problem-Solving
  • Quality Controls
  • Problem Diagnosis
  • Operational Safety
  • Production Paperwork
  • Equipment Operation
  • Machine Calibration

Timeline

Machine Operator

Coca Cola Bottling Co Consolidated
07.2023 - 03.2024

Customer Care Representative

Lowes Home Improvment
11.2022 - 08.2023

Customer Service Representative

Advanced Photographic Solutions
04.2022 - 09.2022

Assembly Line Worker

Eaton Corporation
01.2022 - 05.2022

Packaging Operator

McKee Foods
08.2020 - 03.2021

Production Worker

Mars Wrigley Confectionery
04.2019 - 03.2020

Customer Service Representative

Eyear optical
01.2019 - 03.2019

Production Packer

Flowers Bakery
04.2012 - 05.2018

Customer Service Cashier

UEC Theaters
05.2007 - 04.2012

High School Diploma -

The Goal Academy

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Charlneice Blair