Charlott LeMonds
Ben Wheeler,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director, Military Personnel Division
United States Air Force
01.2022 - 01.2024
- Managed daily operations while overseeing multiple locations to foster increased productivity and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Championed a culture of continuous improvement within the team by encouraging open communication among team members about ideas for process improvements or cost savings.
- Leveraged strong problem-solving skills to address unexpected challenges that arose during daily operations without compromising safety or efficiency.
- Collaborated with other departments to enhance communication, resulting in smoother operations across all areas of the organization.
- Managed crisis situations effectively by utilizing strong decision-making skills and prioritizing safety above all else.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervisor, Retraining and Retention Department
United States Air Force
07.2019 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Maintained database systems to track and analyze operational data.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Benefits Assistant Manager
United States Air Force
11.2017 - 06.2019
- Streamlined benefits administration processes by implementing digital record-keeping and automated systems.
- Demonstrated commitment to continuous improvement by staying current on industry trends and regulatory changes, incorporating new knowledge into daily work practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Leveraged strong interpersonal skills when working closely with employees from various departments on matters related to their personal circumstances.
- Increased efficiency in processing benefits-related paperwork through diligent organization and attention to detail.
- Assisted customers in understanding their benefits options, providing clear explanations and guidance on available plans.
- Conducted thorough audits of benefits data to identify discrepancies and make necessary corrections.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance. - Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Human Resources Technician
United States Air Force
10.2012 - 10.2017
- Served as a knowledgeable resource for employees regarding company policies and benefits information, promoting transparency within the organization.
- Supported staff on special assignments and ad hoc projects.
- Edited and proofread documents for accuracy, completeness and free of grammar errors.
- Utilized office management software to record and track customer information.
- Developed comprehensive training programs for staff, increasing overall knowledge and skill sets within the organization.
- Promoted a positive work environment by coordinating team-building events and employee recognition initiatives.
- Collaborated with department managers to create detailed job descriptions for open positions, attracting qualified candidates.
- Streamlined onboarding procedures for new hires, resulting in reduced time to productivity.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Education
Diploma - Operations Management And Supervision
Air University Noncommissioned Officer Academy
Wichita Falls, TX02.2023
Diploma - Office Supervision And Management
Airmen Leadership School
Panama City, FL11.2016
High School Diploma -
Van High School
Van, TX05.2012
Skills
- Strategic Planning
- Continuous Process Improvement
- People Management
- Verbal and written communication
- Microsoft Office
- Operations Management
- Creativity and Innovation
- Teamwork and Collaboration
- Military operations
- Organizational Leadership
- Personnel Management
- Documentation skills
Certification
- Certified, Continuous Process Improvement (CPI) Green Belt Facilitator, United States Air Force - 40 Hours
- Trained Supervisor Safety, United States Air Force - 8 hours
- Leadership Challenge Program I, Leadership Foundry - 48 hours
- Certified Personnel Apprentice, United States Air Force - 208 hours
- Certified Basic Military Training, United States Air Force - 8 weeks
Hobbies
- Arts and Crafts
- Furniture Restoration
- Gardening
Timeline
Director, Military Personnel Division
United States Air Force
01.2022 - 01.2024
Supervisor, Retraining and Retention Department
United States Air Force
07.2019 - 01.2022
Benefits Assistant Manager
United States Air Force
11.2017 - 06.2019
Human Resources Technician
United States Air Force
10.2012 - 10.2017
Diploma - Operations Management And Supervision
Air University Noncommissioned Officer Academy
Diploma - Office Supervision And Management
Airmen Leadership School
High School Diploma -
Van High School
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