Charlotta Hartaway

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Initiated new projects that resulted in increased productivity across all departments.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Provided leadership during times of organizational change or crisis situations.
• Developed annual goals for each department based on market trends and competitor analysis.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored staff performance and addressed issues.

• Provided direct patient care in accordance with established policies, procedures and protocols.
• Conducted comprehensive physical assessments of assigned patients.
• Developed individualized nursing care plans for each patient.
• Assisted physicians during examinations and treatments.
• Monitored vital signs, laboratory results and other health data to identify changes in patient conditions.
• Administered medications as prescribed by physicians and documented all medication administration accurately.
• Evaluated the effectiveness of nursing interventions and modified treatment plans accordingly.
• Collaborated with multidisciplinary teams to ensure optimal patient care delivery.
• Ensured a safe environment for all patients through adherence to safety protocols including infection control practices.
• Documented patient progress notes in an accurate and timely manner.
• Maintained current knowledge of advances in medical technology through continuing education courses.
• Demonstrated strong leadership skills by providing guidance to other nurses on the unit.

• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

· Trained new nursing staff members in the utilization review process

· Led weekly team huddles.

· Conducted monthly RN quality assessments.

· Submitted monthly cost savings report to upper management.

· Initiated correspondence to physicians, suppliers, and facilities requesting additional information to ensure accurate claim review.

· Maintained knowledge of new medical and surgical procedures & products, new drugs as well as changing trends in healthcare delivery.

• Performed health assessments and screenings for clients in public health settings.
• Developed and implemented public health initiatives to address community needs.
• Conducted outreach programs to educate the public about various health topics.
• Provided direct care services, such as immunizations and laboratory tests, to patients in need.
• Coordinated with other healthcare providers to ensure that the best possible care was being provided.
• Maintained accurate records of patient data and outcomes of care.
• Monitored compliance with state and federal regulations regarding public health standards.
• Facilitated communication between clinical staff members and other relevant personnel to ensure efficient delivery of services.
• Collaborated with local government agencies on projects involving community-wide healthcare initiatives.

• Provided direct patient care in accordance with established policies, procedures and protocols.
• Conducted comprehensive physical assessments of assigned patients.
• Developed individualized nursing care plans for each patient.
• Assisted physicians during examinations and treatments.
• Monitored vital signs, laboratory results and other health data to identify changes in patient conditions.
• Administered medications as prescribed by physicians and documented all medication administration accurately.
• Evaluated the effectiveness of nursing interventions and modified treatment plans accordingly.
• Collaborated with multidisciplinary teams to ensure optimal patient care delivery.
• Ensured a safe environment for all patients through adherence to safety protocols including infection control practices.
• Documented patient progress notes in an accurate and timely manner.
• Maintained current knowledge of advances in medical technology through continuing education courses.
• Demonstrated strong leadership skills by providing guidance to other nurses on the unit.