Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Abney

Daytona Beach

Summary

Dynamic professional with a positive attitude and strong problem-solving skills, experienced as an Assistant to the Service Manager and Director at Don Mealey Chevrolet. Successfully resolved customer complaints, enhancing client satisfaction and loyalty. Proven ability in invoice creation and collections, while leading teams to achieve business goals through effective communication and organization.

Overview

3
3
years of professional experience

Work History

Service Manager & Director Assistant

Don Mealey Chevrolet
01.2023 - 06.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued buisness.
  • Trained new team members of service to meet business goals.
  • Test driving repaired vehicles to insure repair properly fixed clients issues with their vehicle.
  • Drove clients to destinations requested with courtesy vehicles.
  • Delivered/Picked up vehicles from other dealerships/repair centers.
  • Worked cashier booth when needed.
  • Submitted work orders to insurance companies.
  • Created and submitted invoices to various companies.
  • Worked in Collections.

Accounts Receivable Accountant

Coalition For The Homeless
11.2021 - 01.2023
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
  • Managed past due balances, financial inquiries and other accounts receivable functions.
  • Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
  • Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
  • End of Year financial reconciles.
  • Prompt organizing and record keeping for Audits.
  • Budgeting out Grants given to the Shelter.


Education

GED -

Lake Minneola High School
Clermont, FL

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Fast learner
  • Computer skills
  • Invoice making/Submitting claims
  • Collections

Timeline

Service Manager & Director Assistant

Don Mealey Chevrolet
01.2023 - 06.2024

Accounts Receivable Accountant

Coalition For The Homeless
11.2021 - 01.2023

GED -

Lake Minneola High School

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Charlotte Abney