Charlotte Alcorn
Dayton,Ohio
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Medinah Country Celub
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Sales Assistant
Orangetheory Fitness Wheaton
10.2022 - 04.2023
- Increased gym membership sales by building strong customer relationships and providing excellent service.
- Enhanced gym member experience by providing personal customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling classes
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Waitress
Brookdale Senior Living
12.2021 - 04.2022
- Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
- Coordinate with kitchen staff to deliver accurate food orders
- Assist disabled or ill residents to their tables and provide them with a comfortable and safe dining experience
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Childcare
- Created engaging, educational, and innovative games adapted for a child with learning disabilities
- Consistently ensured children were fed, bathed, and put to bed before parents returned home
- Organized and cleaned the property as needed
- Prepared and provided healthy meals, snacks, and beverages to children
Education
No Degree - Psychology With CJS Minor
University of Dayton
Dayton, OH05.2027
Glenbard West High School
05.2023
Skills
- Childcare knowledge
- Special-needs childcare
- Customer Service
- Data Entry
- Customer Relations
- Computer Proficiency
- Call Management
- Documentation
Volunteer Experience
Appalachian Service Project, Magoffin County, KY, Summer 2019, Summer 2021, Demonstrated grit and dedication by assisting in the reconstruction and renovation of mobile homes., Developed a strong relationship with home-owners and crew members while utilizing communication skills., Gained knowledge of financial and lifestyle differences in order to form connections with members of a community in need., Assisted in the sanitation and maintenance of a school facility while tending to the needs of crew members.
Hobbies and Interests
- East Ave Women's Lacrosse, Oak Park, IL, 05/2021, Present, Traveled for a multitude of tournaments, showcases, and college camps to demonstrate the time, effort, and dedication I put into this sport., Built relationships with teammates from other towns to form a well bonded and successful team., Focused on enhancing my athletic strengths and targeted my weaknesses with consistent coachings and practices.
- Glenbard West Tennis & Lacrosse, Glen Ellyn, IL, 08/2020, Present, Collaborated with a diverse group of team members to accomplish tasks and achieve individual and group goals., Was captain of the women's lacrosse junior varsity team, assisted in coaching, leadership and encouraged team members., Contributed to the success of the team, demonstrated athletic capabilities and dedication.
Certification
- First Aid/CPR Certified
- Licensed Childcare Provider- Certification from Northwestern University
Involvement
-Chi Omega Mu Lambda Chapter at the University of Dayton
-Member of the University of Dayton Equestrian Team
-UD 4 Paws for Ability
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lifeguard
Medinah Country Celub
05.2023 - Current
Sales Assistant
Orangetheory Fitness Wheaton
10.2022 - 04.2023
Waitress
Brookdale Senior Living
12.2021 - 04.2022
Childcare
No Degree - Psychology With CJS Minor
University of Dayton
Glenbard West High School