- Knitting and Crocheting
- Gardening
Charlotte Amala
Summary
Dynamic customer service professional with a proven track record at AT&T, excelling in high-pressure environments. Skilled in conflict resolution and attentive to detail, I enhance customer satisfaction through effective communication and efficient problem-solving. Adept at managing sensitive information and maintaining organized office operations, I consistently deliver exceptional service and foster positive relationships.
Overview
43
43
years of professional experience
Work History
Front Desk Receptionist
Medilodge of St. Clair
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Product Inspector
Green Group
06.2019 - 03.2020
- Inspected inbound products at receiving for quality issues.
- Enhanced product quality by conducting thorough inspections and identifying defects in a timely manner.
- Examined products for imperfections and defects.
Customer Service Representative
AT&T
06.1982 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Business Education
Pershing High School
Detroit, MI06-1979
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Professional phone communication
- Detail-oriented data input
- Office organization
- Sensitive information handling
- Document management
- Multi-line telephone systems
- Efficient mail organization
- Office supplies inventory management
Interests
Timeline
Front Desk Receptionist
Medilodge of St. Clair
06.2021 - Current
Product Inspector
Green Group
06.2019 - 03.2020
Customer Service Representative
AT&T
06.1982 - 08.2012
Business Education
Pershing High School
Similar Profiles
Jasmina Jovanovska SpenceJasmina Jovanovska Spence
Registered Nurse at Medilodge Of St. ClairRegistered Nurse at Medilodge Of St. Clair
Charity GoretskiCharity Goretski
Admission and Marketing Director at Medilodge of St. ClairAdmission and Marketing Director at Medilodge of St. Clair
Paula HillPaula Hill
Radiologic Technologist/CT Technologist at UAB St Vincent’s St ClairRadiologic Technologist/CT Technologist at UAB St Vincent’s St Clair
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.
Asia Jones MotleyAsia Jones Motley
Front Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical CenterFront Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical Center