Charlotte Anderson
Brackenridge,PA
Summary
Hardworking and enthusiastic customer service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
19
19
years of professional experience
Work History
Kitchen Staff Member
Main Squeez Juice Bar
03.2023 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
- Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
- Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
- Participated in regular team meetings to discuss areas for improvement and strategies for continued growth within the role of Kitchen Staff Member.
- Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Conducted routine maintenance checks on equipment, ensuring proper function at all times to prevent disruptions in service delivery.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Waitress
Peter Allens Italian Restaurant
02.2018 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Sales Associate
Guess
07.2005 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Education
General - Nursing
Ccac Boyce Campus
Monroeville, PAGraduate - General Studies
Highlands Highschool
Natrona Heights, PA06.2005
Skills
- Food Preparation
- Organization and Cleanliness
- Cleaning and sanitizing
- Safe Food Handling
- Ingredient Preparation
- Workstation setup
- Supply Restocking
- Sanitary food handling procedures
Timeline
Kitchen Staff Member
Main Squeez Juice Bar
03.2023 - Current
Waitress
Peter Allens Italian Restaurant
02.2018 - 04.2020
Sales Associate
Guess
07.2005 - 11.2012
General - Nursing
Ccac Boyce Campus
Graduate - General Studies
Highlands Highschool