Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charlotte Anderson

Wahiawa

Summary

Dynamic professional with extensive experience in event coordination and customer engagement at StarTech.com. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in inventory management and online marketing, consistently delivering exceptional results while fostering strong relationships and collaboration within teams.

Overview

21
21
years of professional experience

Work History

SPCA Adoption Event Volunteer

SPCA, Oahu
Wahiawa
11.2024 - Current
  • Organized and distributed promotional materials to potential customers at the event site.
  • Greeted and welcomed guests to the event venue.
  • Facilitated communication between staff members, volunteers, vendors, and stakeholders involved in organizing an event.
  • Provided information about the event and answered questions from attendees.
  • Managed inventory and sales of merchandise.
  • I interviewed and completed adoption forms for potential adoptive parents.
  • Provided animal handling, care, and safety during and after the event.
  • Assisted with clean-up duties after conclusion of event activities.

Usborne Books and More Consultant

Usborne/Paper Pie
South Korea And Hawaii
06.2021 - 12.2021
  • I worked to determine the customer's needs promptly and efficiently.
  • Answered and responded to calls, texts, and emails to promote materials, events, and troubleshoot any issues with merchandise or online platforms.
  • Event and order reminders, as well as follow-ups, to ensure the client received their goods with satisfaction.
  • I took online payments and tracked customer orders.
  • Documented customer purchases and needs for future follow-up sales.
  • Worked with team leads and fellow consultants to offer support, encouragement, templates, and scripting.
  • Participated in team workshops and tutorials for ongoing training.
  • Using online platforms such as Canva, FB, Sqweee, PaperPie Back Office, PaperPie personal website, PaperPie Online Ordering System, and the Consultant Dashboard.
  • Put together a personal VIP Facebook book group, where I created and ran special events, parties, and shared information.

Customer Call Care Representative

StarTech.com
Greeley
08.2004 - 12.2004
  • I took incoming customer calls regarding products and services.
  • Troubleshoot with upset customers, ensuring company standards, seeking tech and management support when needed.
  • I tracked customer inquiries from initial contact through resolution, ensuring timely follow-up on outstanding items.
  • Participated in training sessions designed to enhance the knowledge base related to the products and services offered by the organization.
  • Maintained detailed records of customer interactions in the customer relations management database.
  • Implemented strategies for improving customer satisfaction ratings by proactively addressing complaints and concerns promptly.
  • Developed a thorough understanding of company policies and procedures related to customer service activities.
  • Utilized various software applications and online platforms for troubleshooting and documenting.

Education

GED -

High School Equivalent
Pueblo, CO
01-2003

Associate of Arts - General Studies

Aims Community Collage
Greely Colorado

Bachelor of Arts - Bachelor Of Social Work

Online University of Phoenix
Tempe, AZ

Skills

  • Event coordination
  • Customer engagement
  • Inventory management
  • Interpersonal skills
  • Communication skills
  • Relationship building
  • Data entry
  • Customer follow-up
  • Team collaboration
  • Promotional strategies
  • Time management
  • Online marketing
  • Network development
  • Needs analysis
  • Product expertise
  • Sales support
  • Written communication
  • Conflict resolution
  • Online platform navigation
  • Dispute resolution
  • Email communication
  • Social media
  • Multitasking and organization

Accomplishments

  • National Society of Collegiate Scholars

Timeline

SPCA Adoption Event Volunteer

SPCA, Oahu
11.2024 - Current

Usborne Books and More Consultant

Usborne/Paper Pie
06.2021 - 12.2021

Customer Call Care Representative

StarTech.com
08.2004 - 12.2004

GED -

High School Equivalent

Associate of Arts - General Studies

Aims Community Collage

Bachelor of Arts - Bachelor Of Social Work

Online University of Phoenix

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Charlotte Anderson