Charlotte Anderson
Olive Garden
East Lansing,MI
1
year of professional experience
Friendly and organized individual with excellent communication skills and a positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic records and phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Work History
Clinical Shadower
- Shadowed clinical staff to understand patient care processes and operational workflows.
- Adapted quickly to diverse clinical environments, demonstrating flexibility and eagerness to learn.
- Developed a strong foundation for future clinical practice by observing evidence-based care techniques implemented by seasoned healthcare providers.
Server
1 Year- Provides attentive, customer-focused service using strong active listening skills to understand guest needs and resolve concerns calmly.
- Demonstrates empathy, patience, and conflict-resolution skills when addressing customer issues in a fast-paced environment.
- Collaborates effectively with diverse team members to ensure smooth service flow and a welcoming, supportive atmosphere for all guests.
Psychology Intern
6 Months- Participated in team meetings to discuss client care strategies.
- Developed and facilitated educational workshops and created blog content to support client learning, program visibility, and community engagement.
- Identified and connected clients to appropriate community resources, ensuring timely referrals and support tailored to their individual needs.
Education
Bachelor Of Arts (BA) 2023–2026 - Psychology
- Additional Coursework in Brain and Behavior, Abnormal Psychology, Social Psychology, Developmental Psychology: Lifespan, Physiology, Data Analysis in Psychological Research
- 3.91 GPA
Skills
Customer service
Active listening
Ethics and professionalism
Patient care
Conflict resolution
Team collaboration
Timeline
Clinical Shadower
UM Health-Sparrow
08.2026 - 08.2026Read More
Server
Olive Garden
08.2025 - CurrentRead More
Psychology Intern
Thaddeus Resource Center
08.2025 - 02.2026Read More
Michigan State University
Bachelor Of Arts (BA) 2023–2026 from Psychology
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