Charlotte Atwood
Vernal,Utah
Summary
Knowledgeable Payroll Officer adept at overseeing payroll, documentation, and reporting functions. Managed payroll activities for 60 employees in a fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail lead to optimum outcomes. I also have 18 years’ experience in the medical field from being a receptionist to office manager.
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
20
20
years of professional experience
Work History
Billing Specialist/Nursing Unit Clerk
TriCounty Health Department
Vernal, UT
03.2024 - Current
- Performed additional duties as assigned by management team.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Assisted in developing strategies for improving collections processes.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Generated monthly financial statements for customers.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Checked claims coding for accuracy with ICD-10 standards.
- Attended meetings with medical staff to discuss changes in policies or procedures.
- Scheduled patient appointments and maintained appointment calendar.
Payroll Specialist
High Voltage
Vernal, Utah
07.2021 - 03.2024
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Balanced and submitted bankruptcy report and child support for check disbursement.
- Created and managed spreadsheets for leave calculations.
- Processed invoices and payments accurately and promptly.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Assisted with other administrative tasks as assigned.
- Prepared bills, invoices, and bank deposits as needed.
Office Manager
John L Griffith MD
08.2016 - 05.2023
- Work with insurance representatives to very benefits and obtain balance owed.
- Coordinate communications between patients, physicians and hospital personnel.
- Maintain current knowledge of health records and trained all new employees on correct usage ensure HIPAA compliance.
- Collect deductibles, balance, and copays from patients.
- Keep office records complete, accurate and confidential always.
- Collect information, verify insurances, and collect copayments from patients each day.
- Set patients up on payment plans when needed.
- Communicate with patients each month to regarding their balances, and then send statements out.
- Organize and manage all medical supplies to ensure the office is properly stocked.
- Provide exceptional patient experience through friendly and compassionate communications.
- Manage employees' schedules, timecards, and payroll.
- Answer multiple phone lines and make appointments for patients.
- Bill out claims to insurance companies for the patients and then posts the EOB to the patient's account.
- Take messages from patients and relay them to the appropriate staff.
- Check to see if procedures need Prior Authorizations and get the appropriate paperwork filed.
- Create claims form the doctor's notes and make sure the appropriate ICD 10 codes and CPT codes are used.
- Deposit cash and checks to the bank.
- Entering deposits into QuickBooks and reconciling with the bank account.
- Accounts receivable and accounts payable.
Financial Manager/Receptionist
DinosaurLand Pediatrics
09.2005 - 02.2017
- Scheduled patients’ appointments collected and processed patients' payments and maintained patients' files.
- Communicated with all partners throughout the practice including physicians, nursing staff, and receptionists.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Processed patients' payment and scanned identification and insurance cards.
- Entered patient information including insurance, demographic and health history i9nto the system to ensure that all records were up to date.
- Took messages from patients and relayed them to the appropriate staff.
- Ensured HIPAA compliance.
- Planned monthly staff meetings including catering all lunches.
- Set patients up on payment plans when needed.
- Billed out claims to insurance companies for the patients and then post the EOB to the patient's account.
- Spoke with patients about their accounts and helped them to understand the charges.
- Created claims form the doctor's notes and made sure the appropriate ICD 10 codes and CPT codes were used.
- Observed strict confidentiality and safeguarded all patient-related information.
Education
High School Diploma -
Altamont High School
Altamont, UtahSkills
- Intuit QuickBooks
- Critical Thinking
- Problem Detection
- Typing and 10-Key Entry
- Benefits Administration
- Scheduling
- Time Tracking and Review
- Clerical Support
- Customer Service
- Microsoft Office
- Doctor credentialing
- Timekeeping accuracy
- Accounts receivable
- Accounts payable
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Organizational skills
Timeline
Billing Specialist/Nursing Unit Clerk
TriCounty Health Department
03.2024 - Current
Payroll Specialist
High Voltage
07.2021 - 03.2024
Office Manager
John L Griffith MD
08.2016 - 05.2023
Financial Manager/Receptionist
DinosaurLand Pediatrics
09.2005 - 02.2017
High School Diploma -
Altamont High School
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