Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Baker

Sonora,CA

Summary

I, am an Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. I'm a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

EVS Operations Manager

Crothall Services
Sonora/Chico/Oakland/Carmichael , CA95370
06.2013 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed over 50 employees per day.
  • Numerous customer calls per day.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Oversaw daily operations to ensure high levels of productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Houskeeper/Lead

Crothall Services
Chico, CA
01.2009 - 06.2013
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Handled 20 plus calls per day to address customer inquiries and concerns.

Education

High School Diploma -

Concord High School
Concord, CA
06.1992

Skills

  • Decision Making
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Staff Scheduling
  • Team Leadership

Timeline

EVS Operations Manager

Crothall Services
06.2013 - Current

Houskeeper/Lead

Crothall Services
01.2009 - 06.2013

High School Diploma -

Concord High School

Similar Profiles

CREATE PROFILE
Charlotte Baker