Charlotte Barnes
Columbus,GA
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
The Little Clinic
07.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted Nurse with testing
Medical Receptionist
Columbus Arthritis Center
03.2022 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Hotel Front Desk Receptionist
The Canopy By Hilton
03.2021 - 10.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Manager
Expivia Interaction Marketing Group
11.2018 - 11.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Home Health Aide
Bright Star Home Health
04.2009 - 03.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
Customer Care Supervisor
Telatron Marketing
01.2007 - 03.2014
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Education
High School Diploma -
Central High School
Erie, PA06.2006
Skills
- Mobility Assistance Aptitude
- Professional Bedside Manner
- Acute and Rehabilitative Care
- Patient Service
- Vitals Documentation
- Patient Care and Monitoring
Timeline
Patient Care Technician
The Little Clinic
07.2023 - Current
Medical Receptionist
Columbus Arthritis Center
03.2022 - 07.2023
Hotel Front Desk Receptionist
The Canopy By Hilton
03.2021 - 10.2022
Customer Service Manager
Expivia Interaction Marketing Group
11.2018 - 11.2021
Home Health Aide
Bright Star Home Health
04.2009 - 03.2015
Customer Care Supervisor
Telatron Marketing
01.2007 - 03.2014
High School Diploma -
Central High School
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