Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Baumgartner

Robards,KY

Summary

I am successful at reducing costs, increasing productivity and maximizing customer satisfaction. An exceptional leader with strong communication and conflict resolution abilities.

Energetic and enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in any skill. Motivated to learn, grow and excel.

I am seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Director of Food and Nutrition Services

Henderson Count
Henderson, Kentucky
09.2000 - 08.2022
  • Managed 13 kitchens and 7 childcare programs.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility up to date with health codes, sanitation requirements and license regulations.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversee and approved the purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent kitchen reviews.
  • Developed unique events and special promotions to drive sales
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Reduced financial inaccuracies by using state POS system while verifying receipts.
  • Reduced health risks and safety hazards while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Working relationship with outside companies for commodity processing.
  • Tracking brown box, DOD, and commodity pounds for the district food program.

Home Medical Supervisor

Deaconess Hospital
Evansville, IN
10.1997 - 09.2000
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions fr the Home Medical department.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Organized and facilitate department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Account Management Specialist

Holiday Care Center
Evansville, IN
10.1990 - 10.1997
  • Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
  • Provided account oversight, validating practices and verifying contract compliance.
  • Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Prioritized tasks and projects to meet tight deadlines.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Prepared and deliver customer sales quotes.

Education

Nutritionist -

UNM
New Mexico

Bachelor of Arts - Human Resources Management

Oakland City University
Oakland City, IN
12.2019

Associate of Applied Science - Business And Managerial Economics

Henderson Community College (University of UK)
Henderson, KY
05.1988

Skills

  • Menu Pricing and Writing
  • Delegating Assignments and Tasks
  • Labor and Overhead Cost Estimation
  • Equipment Maintenance
  • Cooking Procedures
  • Money Handling
  • Staffing and Sales Reporting
  • Monitoring Food Preparation
  • Nutrition Services
  • Supply Ordering and Management
  • Staff Scheduling
  • Health Code Compliance
  • Managing Deliveries
  • Customer Relations
  • Investigating Complaints
  • Performance Improvement
  • Database Interface and Query Software
  • Front of House Management
  • Nutritional Health
  • Food Service Team Development
  • Employee Performance Evaluations
  • Customer Satisfaction
  • Inventory Cost
  • Calendar and Scheduling Software
  • Budget Administration
  • Expense Tracking
  • Facilities Planning
  • Teamwork and Collaboration
  • Food Procurement
  • Meal Monitoring
  • Managing Reservations and Large Parties
  • Developing Special Dishes and Recipes
  • Customer Retention
  • Catering Services
  • POS Terminal Operations
  • Credit Card Transaction Processing
  • Payroll Administration
  • Service Quality
  • Shipment Monitoring
  • Leadership Development
  • Inventory Management Software
  • Policy and Procedure Development
  • Food Safety and Quality
  • Customer Needs Assessments

Timeline

Director of Food and Nutrition Services

Henderson Count
09.2000 - 08.2022

Home Medical Supervisor

Deaconess Hospital
10.1997 - 09.2000

Account Management Specialist

Holiday Care Center
10.1990 - 10.1997

Nutritionist -

UNM

Bachelor of Arts - Human Resources Management

Oakland City University

Associate of Applied Science - Business And Managerial Economics

Henderson Community College (University of UK)

Similar Profiles

  • Corey Milliner

    Corey MillinerCorey Milliner

    Prep Line Cook at Carnegie Heights at Henderson-HendersonPrep Line Cook at Carnegie Heights at Henderson-Henderson

  • Patrick Lazzara

    Patrick LazzaraPatrick Lazzara

    Screenwriter-Producer- Director at Standing 8 Count FilmsScreenwriter-Producer- Director at Standing 8 Count Films

  • Venus Seay

    Venus SeayVenus Seay

    Case Manager to Customer Service Administrator at Riockdale Count DHS DFCSCase Manager to Customer Service Administrator at Riockdale Count DHS DFCS

  • Tammy Goodwin

    Tammy GoodwinTammy Goodwin

    Quality Technician at International Paper MillQuality Technician at International Paper Mill

  • Glenn Skaggs

    Glenn SkaggsGlenn Skaggs

    Cold Mill Assistant at Kaiser AluminumCold Mill Assistant at Kaiser Aluminum

CREATE PROFILE
Charlotte Baumgartner