Charlotte Beckel
Mansfield,OH
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Self Employeed
Mansfield, OH
10.2018 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Picked quality and accurate items for 7-10 daily customer orders
Business Consultant /General Manager
Adrenaline Monkey
Cleveland, OH
12.2018 - 03.2019
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Devised strategies to improve organization efficiency and optimize group management.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Overseen over 50 employees, fired underperforming management team and hired new management team in first 3 weeks.
Director of Operations
Carousel Works
Mansfield, OH
08.2017 - 12.2018
- Reviewed company’s strategic plans and developed departmental goals and standards to support that vision.
- Cultivated and strengthened lasting client relationships.
- Generated and developed leads to acquire new clients.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Delivered customized and effective solutions to clients that met unique demands.
- Worked directly with clients, management, and departments to achieve product completion.
- Managed over 10 projects and accounts per year
General Manager
Dave & Buster's Entertainment Inc.
Columbus, OH
03.2016 - 07.2017
- Oversaw all departments, including Food and Beverage and Amusements for $5.5 million annual revenue-producing restaurant, gaming, and merchandise establishment.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Exceeded company objectives with positive profits.
- Maintained project quality with hands-on management style.
- Developed and rolled out new policies.
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Incorporated suggested changes to layouts and promotions to drive sales.
Assistant General Manager
Dave & Buster's Entertainment Inc.
Columubus, OH & Providence, RI
05.2013 - 03.2016
- Handled cash in accurate manner and prepared deposits.
- Completed inventory purchases and oversaw restocking.
- Managed all department schedules with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Developed and rolled out new policies.
- Assisted with creation of marketing strategy and advertising initiatives that were used to promote facility to public.
- Ensured that each guest's experience was positive, memorable and consistent.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Managed P&L each month for all departments in facility increasing profits over 12% year over year.
- 2015 Store of the year
Senior Operations Manager
Dave & Buster's Entertainment Inc.
Columbus, Ohio
07.2012 - 05.2013
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Collaborated with vendors, suppliers and transport carriers.
- Evaluated hiring, firing and promotions requests.
- Managed creative projects from concept to completion while managing outside vendors.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Area Opertions Manager
Dave & Buster's Entertainment Inc.
Columbus, Ohio
05.2011 - 07.2012
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Analyzed departmental documents for appropriate distribution and filing.
Education
Some College (No Degree) - Early Childhood Special Education
University of Toledo
Toledo, OHHigh School Diploma - undefined
Madison Comprehensive High School
Mansfield, OH2001
Skills
- Operations analysis
- Account management
- Operations management
- Microsoft Office Suite
- Forecasting and planning
- Inventory management
- Shipping and receiving background
- Ordering and invoicing
- Employee training
- Event management
- Sales proficiency
- Customer Relations
Timeline
Business Consultant /General Manager
Adrenaline Monkey
12.2018 - 03.2019
Personal Shopper
Self Employeed
10.2018 - Current
Director of Operations
Carousel Works
08.2017 - 12.2018
General Manager
Dave & Buster's Entertainment Inc.
03.2016 - 07.2017
Assistant General Manager
Dave & Buster's Entertainment Inc.
05.2013 - 03.2016
Senior Operations Manager
Dave & Buster's Entertainment Inc.
07.2012 - 05.2013
Area Opertions Manager
Dave & Buster's Entertainment Inc.
05.2011 - 07.2012
Some College (No Degree) - Early Childhood Special Education
University of Toledo
High School Diploma - undefined
Madison Comprehensive High School
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