Charlotte Belen
Lake Mary,FL
Summary
Results-driven in Customer Service with track record of excelling in fast-paced office, hotels, restaurants and education environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
ESL Teacher
Magic Ears/ Cambly
2020.06 - Current
- Instructed more than 2,000 students through lectures, discussions, group activities and demonstrations
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening
- Provided one-on-one instruction for non-English speaking students within classroom settings
- Conducted small group and individual classroom activities based on differentiated learning needs
- Created daily lesson plans for multi-level adult ESL classes.
Executive Administrative Assistant
United Systems and Software Inc.
2023.03 - 2024.06
- Act as the point of contact between the executives and internal/external clients
- Undertake the tasks of receiving calls, take messages and routing correspondence
- Handle requests and queries appropriately
- Maintain daily meetings, appointments and provide reminders
- Make travel arrangements for clients and the executive team
- Take dictation and minutes and accurately enter data
- Monitor office supplies and research advantageous deals or suppliers
- Produce expense reports, presentations
- Develop and carry out an efficient documentation and filing system
- Consulting with the employer and identifying employment needs
- Interviewing potential applicants regarding their skills, experience and education
- Contacting references and performing background checks on applicants
- Informing applicants about position details, including working conditions, benefits and duties
- Referring qualified applicants for the employer
- Conducting or helping with new employee orientation
- Keeping process paperwork and employment records
- Establishing and maintaining relationships with vendors and venues
- Planning event details and aspects, including seating, dining and guests
- Creating reliable financial reports and collecting payments on time
- Remaining under budget with all costs
- Managing events and addressing potential problems that may arise
- Planning for potential scenarios that could impact the integrity of the event
- Maintaining a working knowledge of the complex needs of a wide variety of events.
Travel Advisor
Travel and Leisure
2022.09 - 2023.02
- Assist Club Wyndham and WorldMark owners in booking flights, car rentals, hotel accommodation, theme park tickets to Disney, Universal and Sea World and tours across the US.
Dual Language Educational Assistant
West Street Elementary School
2021.08 - 2022.03
- Assist teachers in the supervision of classroom and school-wide learning activities, providing assistance and learning support to students
- Provide instruction to students as prescribed by the supervising teacher and reinforces skills to help students master concepts and skills introduced by teacher
- Use professionally developed positive behavior strategies in managing student behavior and maintaining classroom and school-wide order
- Assists in the development of communication skills, progressive learning skills; making the teacher aware of students learning deficiencies
- Responsible for keeping up to date on current technology and practices, as job appropriate, being used by SPS
- Maintains confidentiality of student records
- Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher, reinforcement of IEP goals and objectives, etc.)
- Assists nurses with procedures required for learners who have special health care needs.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
Server
The Capital Grille
2016.11 - 2020.03
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Was selected to work at private events for Corporate and catering events in Central Florida
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Fine Dining Server / Cocktail Server
Marriot International
2015.05 - 2016.07
- Trained in wine and liquor service in order to provide full and positive experiences to guests
- Matched wines with menu items and guest preferences
- Maintained smooth and efficient flow of guests into and out of assigned sections
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Lead Server Trainer
Jaleo at The Cosmopolitan
2013.05 - 2014.07
- Trained new employees on service standards and menu items to improve onboarding processes
- Multitasked effectively in a high-volume restaurant that catered 900 guests in one seating
- Prepared coffee, tea, soda and other nonalcoholic beverages for guests
- Informed guests on recipes with attention to particular allergens
- Partnered with other servers to manage service to large parties such as receptions and banquets.
Fine Dining Server
The Ritz Carlton Reserve
2012.11 - 2013.04
- Trained in wine and liquor service in order to provide full and positive experiences to guests
- Was part of the opening team of the hotel and different food and beverage outlets
- Picked up food in kitchen and delivered to guests to their tables, villas and rooms
- Provided guests with information about menu items
- Also provided food items that what were not on the menu to accommodate guest allergies or food restrictions.
In Room Dining Server
The Ritz-Carlton Hotel Company
2011.12 - 2012.11
- Followed up with guests regarding order quality to satisfaction
- Resolved guest concerns and issues quickly and effectively
- Delivered pleasant guest experiences with friendly service and caring demeanor
- Took telephone orders, billed items to rooms and communicated orders to kitchen
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Maintained clean, neat and professional uniform to promote positive corporate image
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Education
BBA - Hotel and Restaurant Management
University Of Puerto Rico - Carolina
Carolina, PR01.2011
Skills
- Organization and efficiency
- Multitasking and prioritization
- Service-oriented mindset
- Curriculum development
- Inventory and supply management
- Customer Service
- Medical terminology knowledge
- Fluent in English and Spanish, basic Italian
- Employee Scheduling
- Quick problem solver
- Creative learning strategies
- Certified ESL Instructor
- Expense Reporting
- Office Management
- Information confidentiality
- File Management
- Calendar Management
- Travel Coordination
- Event Coordination
- Maintaining Schedules
- Mail handling
Languages
English
Native or Bilingual
Italian
Elementary
Spanish
Native or Bilingual
Timeline
Executive Administrative Assistant
United Systems and Software Inc.
2023.03 - 2024.06
Travel Advisor
Travel and Leisure
2022.09 - 2023.02
Dual Language Educational Assistant
West Street Elementary School
2021.08 - 2022.03
ESL Teacher
Magic Ears/ Cambly
2020.06 - Current
Server
The Capital Grille
2016.11 - 2020.03
Fine Dining Server / Cocktail Server
Marriot International
2015.05 - 2016.07
Lead Server Trainer
Jaleo at The Cosmopolitan
2013.05 - 2014.07
Fine Dining Server
The Ritz Carlton Reserve
2012.11 - 2013.04
In Room Dining Server
The Ritz-Carlton Hotel Company
2011.12 - 2012.11
BBA - Hotel and Restaurant Management
University Of Puerto Rico - Carolina
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