Charlotte Beltran
Sacramento,CA
Summary
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Compassionate Home Health Aide with background in providing care to diverse patient populations in home settings. Skilled in personal care, medication management, and light housekeeping, ensuring comfort and hygiene. Demonstrated ability to build trust and rapport with patients, resulting in positive feedback for quality of care provided. History of effectively communicating with healthcare professionals to enhance patient wellbeing and safety.
Overview
31
31
years of professional experience
Work History
In Home Caregiver
IHSS
Sacramento
10.2020 - Current
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Transported clients to medical appointments or recreational activities.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Assisted clients with prescribed exercises.
- Planned nutritious meals and snacks according to dietary guidelines.
- Organized client medications for timely administration.
- Monitored vital signs and reported changes to the appropriate personnel.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Encouraged social interaction among clients through conversation or participation in activities.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Responded promptly to emergency situations in a calm manner.
- Maintained accurate records of services provided and other relevant information.
- Developed relationships with family members and caregivers of clients.
- Adhered to safety standards while providing care in the home setting.
- Participated in continuing education programs related to caregiving duties.
- Respected client privacy rights at all times when providing services.
- Followed agency policies and procedures when delivering care.
- Ensured that all equipment used is properly functioning before use.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained a clean work environment throughout shift.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Transported clients to doctor's appointments and errands.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Documented client progress in charts and logbooks.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Activities Assistant
Asbury Park Nursing Rehabilitation Center
Sacramento
02.2000 - 09.2001
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Attended training sessions related to therapeutic recreation services.
- Participated in special events such as birthday celebrations, holiday parties.
- Modified existing recreational programs according to the needs of individuals or groups.
- Provided emotional support when necessary during recreational activities.
- Documented progress notes regarding participant's involvement in recreational programming.
- Communicated regularly with family members about their loved ones' progress in recreational programming.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained inventory of supplies related to recreational programming.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
- Helped residents participate in activities with basic and advanced mobility support.
- Coordinated musical guests, movies and other types of resident entertainment.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Updated facility schedule and related records.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Helped participants enjoy activities while ensuring adherence to protocol.
Restaurant Hostess
Brookfields Restaurant
North Highlands, California
12.1993 - 09.1997
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
High School Diploma -
Pasco Senior High School
Pasco, WA06-1996
Timeline
In Home Caregiver
IHSS
10.2020 - Current
Activities Assistant
Asbury Park Nursing Rehabilitation Center
02.2000 - 09.2001
Restaurant Hostess
Brookfields Restaurant
12.1993 - 09.1997
High School Diploma -
Pasco Senior High School