Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Benefield

Buna

Summary

Dynamic Parts Manager with a proven track record at Cecil Toyota, enhancing customer satisfaction through expert parts selection and efficient order fulfillment. Skilled in vendor relations and inventory management, I foster strong partnerships and streamline processes, ensuring timely delivery and optimal stock control. Committed to improving service quality and exceeding client expectations.

Overview

10
10
years of professional experience

Work History

Parts Counter Person

Roberts Ford
11.2024 - 03.2025
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.

Parts Specialist

Oreilly's Auto Parts
09.2022 - 12.2024
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.

Parts Manager

Cecil Toyota
01.2024 - 10.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

Parts Manager

Clayton's Automotive
02.2018 - 09.2022
  • Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
  • Developed strong relationships with clients and vendors, fostering long-term partnerships.
  • Researched industry trends to stay ahead of competitors and offer cutting-edge products to customers.
  • Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.

Parts Counter Person

Ellis Truck and Trailer
02.2015 - 05.2018
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
  • Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.

Education

GED -

Lamar
Silsbee, TX
06-2015

Skills

  • Invoice processing
  • Goal setting
  • Vendor relations
  • Improving customer satisfaction
  • Ordering parts
  • Workplace safety
  • Staff training
  • Upselling strategies
  • Coordinating paperwork
  • Returns processing
  • Reviewing deliveries
  • Stock control
  • Order fulfillment

Timeline

Parts Counter Person

Roberts Ford
11.2024 - 03.2025

Parts Manager

Cecil Toyota
01.2024 - 10.2024

Parts Specialist

Oreilly's Auto Parts
09.2022 - 12.2024

Parts Manager

Clayton's Automotive
02.2018 - 09.2022

Parts Counter Person

Ellis Truck and Trailer
02.2015 - 05.2018

GED -

Lamar

Similar Profiles

CREATE PROFILE
Charlotte Benefield