Charlotte Bethel

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Introduced new products or services, increased marketing activities and improved customer service to drive sales.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Compiled financial data to comply with budget.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Monitored security to protect employees, customers and property.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Access and read credit reports to see if applicants

qualify for loans.

• Excellent customer service calls, while managing

multiple phone lines.

• Process loans from application to funding whether

check from firm or through the fund to debit process.

• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Tax preparer for the company.
• Work collections (work with delinquent customers come up with a solution that’s beneficial for both the customer and the company.