Charlotte Blankenship
Bluefield,WV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and growth.
Overview
19
19
years of professional experience
Work History
Sales and Training Manager
Sam's Club
08.2022 - Current
- Trained frontend associates to sell memberships, upgrades, and credits.
- Scheduled and held drives outside the club to increase the membership base.
- Held meetings with large companies to expand the membership base by offering group discounts for their employees.
Customer Service Cashier
Walmart
08.2017 - 06.2019
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Back Up Line Leader
Johnson Controls
03.2014 - 07.2016
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Safely operated line equipment to avoid accidents and mishaps.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Maintained organized work area by cleaning and removing hazards.
Social Worker, BSW
Shelby County Department of Human Resources
01.2007 - 09.2011
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients and families to assess situations, limitations and issues and implement services to address needs.
- Monitored clients' progress and adapted safety plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Maintained accurate case documentation, ensuring compliance with regulatory standards.
- Promoted family reunification and stability, conducting assessments and providing tailored family support services.
- Administered assessments to identify clients' needs and establish safety plans.
- Maintained a caseload of 40 in the foster care unit.
- Completed and sent in court reports weekly.
- Attended court weekly.
- Monthly visitation to see client, birth parents, and foster parents in their homes.
Education
Bachelor of Science - Social Work
University of Montevallo
Montevallo, AL12-2006
Bachelor of Science - Psychology
University of Montevallo
Montevallo, AL12-2006
Skills
- Written and oral communication
- Soft skills training
- Strategic thinker
- Needs assessment
- Teamwork
- Customer service
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Data entry
- Decision-making
- Active listening
- Problem-solving aptitude
- Reliability
- Detail-oriented
- Adaptability
- Professionalism
Timeline
Sales and Training Manager
Sam's Club
08.2022 - Current
Customer Service Cashier
Walmart
08.2017 - 06.2019
Back Up Line Leader
Johnson Controls
03.2014 - 07.2016
Social Worker, BSW
Shelby County Department of Human Resources
01.2007 - 09.2011
Bachelor of Science - Social Work
University of Montevallo
Bachelor of Science - Psychology
University of Montevallo
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