- Foreign Policy / Diplomacy
- International Affairs
- Domestic Politics
- US government
- Graphic Design
- Photography
- Water Safety
- Language Competency
Charlotte Borley
Ashburn
Summary
Dynamic professional with a proven track record at Crystal Aquatics, excelling in process improvement and team leadership. Expertise in project management and emotional control has led to effective resolution of escalated issues and enhanced service quality. Recognized for building collaborative relationships and coaching team members to achieve operational excellence. Strong background in lifeguarding, management, and sports officiating underscores skills in safety, vigilance, and effective communication. Over three years as Head Manager Lifeguard at Crystal Aquatics Inc. refined leadership abilities and ensured operational efficiency, complemented by experience as a cashier at Dick's Sporting Goods that further developed customer service expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard
PRCS Loudoun County
Ashburn, VA
03.2026 - Current
- Supervised daily pool operations to ensure safety and compliance with regulations.
- Trained and mentored junior lifeguards on emergency response protocols and best practices.
- Ensured guards are on task while on duty
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Cashier
Dicks Sporting Goods
Leesburg, VA
07.2024 - 02.2026
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Head Manager
Crystal Aquatics
Ashburn, VA
05.2022 - 08.2025
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
Basketball Referee
Potomac Valley Official Association
Ashburn, VA
11.2021 - 03.2023
- Instructed players and coaches on basketball game rules.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Earned frequent recommendations for being fair and consistent official.
Education
No Degree - International Affairs
Stone Bridge High School
Ashburn, VA06-2026
Bachelor of Arts - International Relations / Minor in French
Duquesne University
Pittsburgh, PA05-2030
Skills
- Strengthened ability to remain patient with guests
- Effective communicator
- Skilled in team management
- Proficient in team management
- Certified in CPR by Red Cross
- Proficient in retail operations
Certification
- First Aid/CPR Certified
- Pool Operator Certified
Interests
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Head Lifeguard
PRCS Loudoun County
03.2026 - Current
Cashier
Dicks Sporting Goods
07.2024 - 02.2026
Head Manager
Crystal Aquatics
05.2022 - 08.2025
Basketball Referee
Potomac Valley Official Association
11.2021 - 03.2023
No Degree - International Affairs
Stone Bridge High School
Bachelor of Arts - International Relations / Minor in French
Duquesne University