Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Bourke

Edmond,OK

Summary

Experienced and patient Access Representative with extensive expertise in healthcare systems navigation and insurance verification, honed through a successful tenure at Mercy Healthcare. Demonstrated excellence in building patient relationships while also upholding HIPAA compliance and improving patient care by streamlining registration and admissions processes. Proficient in Microsoft Office Suite, adept at conflict resolution, consistently providing outstanding customer service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Mercy Healthcare
03.2023 - Current
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by accurately obtaining financial and demographic information.
  • Created new patient charts, including personal, insurance information, and reason for visit.
  • Delivered excellent customer service to patients and healthcare professionals while managing scheduling and registration.
  • Resolved patient billing issues and collected payments efficiently.
  • Monitored and responded to incoming calls from patients, physicians, and other healthcare providers.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
  • Maintained up-to-date knowledge of medical terminology and coding standards for accurate data entry.
  • Verified patient insurance coverage prior to scheduling appointments or providing treatment.
  • Actively participated in team meetings, offering valuable insights on patient care.
  • Investigated and directed patient inquiries and complaints to appropriate medical staff, ensuring satisfactory resolution.
  • Referred patients to appropriate health care services or resources.

Tag and Title Clerk

Edmond South Tag Agency
02.2016 - 02.2023
  • Processed title and registration applications, ensuring accuracy and compliance with state regulations.
  • Verified titles for accuracy and completeness before issuing new titles.
  • Ensured compliance with federal, state, and local laws regarding motor vehicle registration processes.
  • Successfully completed multi-state registrations while adhering to strict deadlines.
  • Answered phones professionally and promptly addressed inquiries.
  • Assisted in training new employees on the proper procedures for handling tag and title paperwork.
  • Processed payments, verified customer information, and entered data into the system accurately.
  • Utilized problem-solving skills to quickly resolve customer complaints.
  • Maintained and updated filing, inventory, and database systems using computer and job-related software.
  • Operated office equipment including computers, printers, copiers, and scanners.
  • Managed multi-line telephone system to direct calls and take messages.
  • Performed daily reconciliation of cash receipts, bank deposits, and other financial transactions.

Textbook Sales Associate

Ratcliffe's Textbooks
05.2015 - 02.2016
  • Maintained fully stocked bookshelves, rotated inventory, and kept assigned sections neat and organized.
  • Assisted customers in locating books, ordered out-of-stock items upon request.
  • Acquired knowledge of textbook pricing strategies, inventory management systems, and promotional activities.
  • Conducted product demonstrations to educate customers on the features and benefits of various textbooks and equipment.
  • Utilized problem solving skills to troubleshoot technical difficulties during point-of-sale transactions.
  • Performed daily opening and closing duties including reconciling cash drawers, restocking shelves, and organizing displays.
  • Provided support during peak periods, assisting colleagues increased demand for textbooks from students.
  • Computed sales prices and totaled purchases using the POS system.

Waitress

Copper Lake Estates
02.2014 - 03.2015
  • Set up tables with linens, dishes, and silverware, ensuring a welcoming atmosphere for guests.
  • Swept, mopped floors, and removed trash to maintain cleanliness.
  • Restocked condiment, salt, pepper, and napkin containers to ensure availability.
  • Greeted and accommodated guests, creating a positive experience from the first interaction.
  • Prepared and served food and beverages, catering to customer preferences and dietary needs.
  • Communicated special dietary requests to the kitchen, ensuring personalized meal options.
  • Checked in with guests throughout the meal, replenishing drinks and fulfilling additional requests.
  • Assisted in training new staff members on service procedures and customer interaction.
  • Maintained food safety by cleaning and sanitizing hands and surfaces in compliance with health department regulations.
  • Resolved customer complaints and inquiries promptly, ensuring guest satisfaction.

Food Sales Associate

Cocina San Pasqual
07.2013 - 05.2014
  • Greeted customers, ascertaining their needs and providing personalized assistance.
  • Maintained booth and display cleanliness by restocking merchandise neatly and efficiently.
  • Developed strong product knowledge of food items, providing customer with accurate information.
  • Operated cash register efficiently and accurately to process payments for purchases.
  • Delivered excellent customer service skills through friendly and helpful interactions.
  • Managed cash register operations, including opening and closing, balancing cash drawers, and making deposits.

Education

Certified Professional Coding Certification -

American Academy of Professional Coders
REMOTE

Associates Degree - Digital Media Design - Photography

Oklahoma City Community College
Oklahoma City, OK
12.2021

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Electronic Health Records Systems - Epic
  • Insurance Verification
  • Microsoft Office Suite
  • Administrative Support
  • Conflict Resolution
  • Customer Service Excellence

Timeline

Patient Access Representative

Mercy Healthcare
03.2023 - Current

Tag and Title Clerk

Edmond South Tag Agency
02.2016 - 02.2023

Textbook Sales Associate

Ratcliffe's Textbooks
05.2015 - 02.2016

Waitress

Copper Lake Estates
02.2014 - 03.2015

Food Sales Associate

Cocina San Pasqual
07.2013 - 05.2014

Associates Degree - Digital Media Design - Photography

Oklahoma City Community College

Certified Professional Coding Certification -

American Academy of Professional Coders

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