Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Charlotte Branch

Charlotte Branch

Stockbridge,Georgia

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.

Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented and skilled in medical procedures, patient care, and administrative tasks. Expert in taking vital signs, preparing patients for examinations, and assisting with medical procedures. Proficient in managing medical records, scheduling appointments, and using electronic health records (EHR) systems. Known for solid work ethic, ensuring tasks are completed quickly and with minimal errors, contributing to organized and efficient healthcare environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Cognizant RCM
11.2024 - Current
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Determined change management needs and defined behaviors for effective program management.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
  • Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.

Billing and Enrollment Rep

Humana
01.2022 - 10.2024
  • Managing billing queries and enrollment processes
  • Investigated issues and created solutions for new customers.
  • Input accurate payment details and managed reports in Billing and Enrollment platform.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.

Immunization Specialist

Emory University Student Health
06.2019 - 01.2022
  • Led collaborative efforts to educate students on immunization importance
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Scheduled tests and procedures for patients needing additional or specialized care.
  • Maintained detailed records of patient health information in Point and Click platform.

Medical Assistant

Children's Healthcare of Atlanta
05.2016 - 06.2019
  • Managed patient care in a pediatric setting
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

BACHELORS OF SCIENCE - HEALTHCARE MANAGEMENT AND INFORMATICS

Colorado Technical University-Colorado Springs, Colorado Springs, CO
06.2024

MEDICAL ASSISTANT CERTIFICATION - undefined

Everest Institute
07.2015

ASSOCIATES - ACCOUNTING

Everest Community College
08.2014

Skills

  • Customer Service
  • Problem Solving
  • Teamwork
  • Time Management
  • Critical Thinking
  • Cross-functional team leadership
  • Efficiency improvement

Certification

Certified Medical Assistant

Accomplishments

  • Managing billing queries and enrollment processes
  • Collaborating with cross-functional teams
  • Ensuring compliance with company policies
  • Resolving complex billing issues
  • Driving customer satisfaction through effective communication
  • Led collaborative efforts to educate students on immunization importance
  • Reduced non-compliance cases by 30%
  • Demonstrated expertise in immunization protocols
  • Problem-solved for complex immunization cases
  • Positively impacted student health and safety
  • Managed patient care in a pediatric setting
  • Administered medications and vaccinations
  • Conducted routine check-ups and diagnostic tests
  • Collaborated with a team of healthcare professionals
  • Improved patient turnaround time by 15%

Timeline

Senior Process Executive - Cognizant RCM
11.2024 - Current
Billing and Enrollment Rep - Humana
01.2022 - 10.2024
Immunization Specialist - Emory University Student Health
06.2019 - 01.2022
Medical Assistant - Children's Healthcare of Atlanta
05.2016 - 06.2019
Everest Institute - MEDICAL ASSISTANT CERTIFICATION,
Everest Community College - ASSOCIATES, ACCOUNTING
Colorado Technical University-Colorado Springs - BACHELORS OF SCIENCE, HEALTHCARE MANAGEMENT AND INFORMATICS
Charlotte Branch