Charlotte Brown
Eden Prairie,Minnesota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Facility Operations Team Member
Lifetime Fitness Center
04.2022 - Current
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Increased team productivity with effective scheduling, task delegation, and time management practices.
- Provided exceptional customer service to visitors, addressing their needs promptly, professionally, and courteously.
- Enhanced safety protocols by conducting routine inspections and addressing potential hazards.
- Disposed of hazardous waste in compliance with OSHA requirements to minimize workplace hazards.
- Replaced worn or broken parts on machines and equipment.
- Reported building issues to building management to reduce safety concerns.
- Executed tasks within time and budget constraints.
- Performed routine preventative maintenance on equipment to minimize breakdowns and extend the lifespan of assets.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Actively participated in staff meetings to communicate updates on current projects or issues while offering constructive feedback for continuous improvement efforts within the team structure.
- Collaborated with cross-functional teams to meet facility objectives while maintaining a positive work atmosphere.
- Positively engaged with customers and maintained professional appearance as company representative.
Shift Leader
Crumbl Cookies
03.2022 - 08.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained database systems to track and analyze operational data.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Barista
Starbucks
08.2021 - 11.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Food Service Worker
Cafe Zupas
03.2021 - 07.2021
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06.2022
Skills
- Equipment Dismantling
- Subcontractor Management
- Safety Compliance
- Process Control
- Conflict Mediation
- Staff education and training
- Shift Paperwork Completion
- Flexible Schedule
- Conflict Resolution
- Digital Communications
- Customer Service
- Multitasking
Accomplishments
Assistant captain for hockey team
Hardest worker of the year
Languages
Finnish
Native or Bilingual
Timeline
Facility Operations Team Member
Lifetime Fitness Center
04.2022 - Current
Shift Leader
Crumbl Cookies
03.2022 - 08.2023
Barista
Starbucks
08.2021 - 11.2021
Food Service Worker
Cafe Zupas
03.2021 - 07.2021
High School Diploma -
Eden Prairie Senior High School
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