Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Brown-Patterson

Tucson,Arizona

Summary

Seasoned Investigator and Compliance Liaison with a proven track record at the Arizona Department of Child Safety and Tucson Unified School District. Excelled in detailed report writing and ethical practices, significantly enhancing case resolution efficiency. Demonstrates exceptional interview techniques and calmness in crises, ensuring compliance and continuous improvement in challenging environments.

Experienced phlebotomist with excellent skills in specimen collection and difficult draws.

Overview

26
26
years of professional experience

Work History

Investigator

Arizona Department of Child Safety
02.2024 - 08.2024
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Collaborated with federal agencies on investigations.
  • Interviewed and interrogated suspects.
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Maintain a professional tone.
  • Testified in court during dependency proceedings and trials.

Compliance Liaison

Tucson Unified School District
01.2011 - 01.2024
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Developed a Code of Conduct for students that was aligned with District policies and state law
  • Aid and act as a resource to site administrators with regard to TUSD student discipline policies and Title IX procedures
  • Receive and document community and parent concerns, personal and educational issues- decide which method or process to address or resolve concern
  • Track and document the resolution process
  • Coordinate, track and document the resolution process
  • Interpret and advise on Governing Board Policy and its
    implementation
  • Collect and analyze data to research, compile and prepare reports as required in accordance with the Post-Unitary Plan and the Equity Plan
  • Work with TUSD Technology Services to provide training to site personnel regarding student discipline data entry including corrections and compliance with the Arizona Department of Education
  • Testify as a district representative for truancy cases in Tohono
    O'odham Tribal Court
  • Liaise between site administrators and parents in disagreement with school discipline
  • Compile district discipline data and train new administrators on best practices
  • Hire, train and supervise district long-term suspension hearing officers
  • Served as the District Title IX Coordinator
  • Work with school sites to address overrepresentation of regarding discipline

Phlebotomist

Sonora Quest Laboratories
07.2001 - 10.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Academic Specialist

Tucson Unified School District
03.1998 - 12.2010

Worked with elementary, middle and high school students on academic success, parent/teacher/peer relationships, coping and organizational skills anger management and time management


Performed mediations and located community resources for families


Participated in Child Study Teams to ensure equitable experiences for students


Monitored student data and disciplinary actions, collaborating with site administrators and staff to resolve student academic/behavioral and /or social problems


Worked with the district and community to address barriers to learning and offering strategies to overcome maladaptive behaviors or issues that hindered student achievement and success


Developed and ran an after school tutoring program

Education

Bachelor of Science - Human Services

University of Phoenix
Tucson, AZ
01.2009

Skills

  • Detailed report writing
  • Interview techniques
  • Research abilities
  • Ethical and honest
  • Report Development
  • Data review
  • Calm in crisis situations
  • Continuous Improvement
  • Compliance Assessment

Timeline

Investigator

Arizona Department of Child Safety
02.2024 - 08.2024

Compliance Liaison

Tucson Unified School District
01.2011 - 01.2024

Phlebotomist

Sonora Quest Laboratories
07.2001 - 10.2022

Academic Specialist

Tucson Unified School District
03.1998 - 12.2010

Bachelor of Science - Human Services

University of Phoenix
Charlotte Brown-Patterson