Charlotte Brown
Davenport
Summary
Motivated and dedicated customer service representative with a strong commitment to maintaining customer satisfaction and contributing to the success of the company. Skilled in effectively addressing customer inquiries, resolving issues, and providing exceptional service. Adept at building positive relationships with customers, ensuring their needs are met and exceeding their expectations. Committed to delivering high-quality support and fostering a positive customer experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Ambassador
Activus Connect
09.2023 - 01.2024
- Organize and enroll client employees into benefit elections as well as assist in benefit services, annual enrollment, billing, payroll, COBRA, etc
DISH
09.2022 - 01.2024
- Take incoming calls from existing customers to successfully influence decision-making by selling the value of DISH's products and services using a consultative approach
- Assist members with understanding program benefits and consult them on product inquiries
- Manage member information confidentially and accurately to ensure transactions are processed correctly
Customer Service Rep for Residential Retention
Charter Communications Inc
09.2020 - 04.2022
- Provide exceptional service by promoting our campaigns and saving plans to customers all over the country reinforcing the range and power of Spectrum’s unique products and their value to generate sales
Community Marketing Agent
Wyndham Vacation Ownership
08.2014 - 01.2019
- Book qualified tours in accordance with set guidelines
- Be professional in nature; be approachable while meeting both quotas
- Work within Best Practice Guidelines and all Company and sales specific policies and procedures
- Deliver required number of qualified tours to the sales site
- Provide excellent customer service to all guests
- Identify opportunities that are on the horizon and put together plans to capitalize on them
- Bring fresh and new ideas to management that would be cost and/or time effective
- Receive and handle rejections from prospects in a courteous and professional manner
Flying Crew Chief
USAF
11.2006 - 05.2015
- Advises on problems maintaining, servicing, and inspecting aircraft and aerospace SE
- Uses technical data to diagnose and solve maintenance problems on aircraft systems
- Troubleshoots and maintains aircraft structures, systems, components, and SE
- Tests repaired components using mockups and test equipment
- Adjusts, aligns, rigs, and calibrates aircraft systems
- Performs engine run-up
- Accomplishes weight and balance functions
- Jacks, tows, and services aircraft
- Performs production supervisor, flight chief, expediter, crew chief, aero repair, support, and maintenance functions
- Coordinates maintenance plans to meet operational commitments
- Supervises and assists in launching and recovering aircraft
- Reviews maintenance data collection summaries to determine trends and production effectiveness
Education
Aerospace Maintenance journeyman certification -
UOAF
Bachelor’s - Information Technology/ Cybersecurity
Devry University
Chicago, ILAssociates - General Studies
Keiser University
Lakeland, Florida01.2021
Skills
- Seasoned in conflict resolution
- Active listening skills
- Courteous demeanor
- Adaptive team player
- Telecommunication skills
Accomplishments
- Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Certification
Networking Essentials
Timeline
Customer Care Ambassador
Activus Connect
09.2023 - 01.2024
DISH
09.2022 - 01.2024
Customer Service Rep for Residential Retention
Charter Communications Inc
09.2020 - 04.2022
Community Marketing Agent
Wyndham Vacation Ownership
08.2014 - 01.2019
Flying Crew Chief
USAF
11.2006 - 05.2015
Aerospace Maintenance journeyman certification -
UOAF
Associates - General Studies
Keiser University
Bachelor’s - Information Technology/ Cybersecurity
Devry University
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