CRM: SalesForce & HubSpot
Charlotte Burns
Senior Account Manager
Atlanta,GA
Summary
Versatile Senior Account Manager offering 4+ years of experience in a startup environment. Hardworking and driven professional with extensive experience in technical selling, business development, and strengthening customer relationships. Adaptable and motivated by new challenges. Looking to contribute to an environment that promotes innovation, collaboration, and growth.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Manager
CaseFleet
Atlanta
08.2018 - Current
- Manage, quality, and drive all sales activity by rapidly responding to inbound leads, overseeing free trials, and developing proof of concept to align with key stakeholder use case.
- Consistently grow revenue by >110% year after year by nurturing leads and growth accounts, developing cold lead strategies and marketing campaigns, and closing deals with a combination of relationship management and contract negotiations.
- Manage and maintain an accurate and detailed lead, contact, account, and sales activity in CRM software.
- Develop training materials to support users such as user guides, training videos, and new feature release notes.
- Conduct personalized formal product training for new and existing users.
- Instrumental in customer satisfaction and retention by identifying and prioritizing value-driven enhancements and working closely with development team to deliver.
- Develop testing plans and conduct testing activities to ensure product features align with customer requirements and ensure the delivery of quality solutions.
- Manage and analyze product issues by gathering information from users, investigating the root cause, and providing a resolution.
Program Coordinator
Keenan’s Kids Foundation
Atlanta
01.2017 - 07.2019
- Planned and coordinated events locally and abroad by managing budgets, negotiating contracts with hotels and vendors, and vetting registrations.
- Improved customer service where I expedited registration and communication processes by transitioning the management of customer data in excel spreadsheets to a streamlined process using CRM.
Customer Associate
Joie
Atlanta
01.2016 - 01.2017
- Earned top selling associate status with a combination of personalized and detailed clienteling, marketing, and styling.
Intern & Sales Associate
String Theory Rug & Textile
Atlanta
01.2014 - 01.2016
- Maintained social media accounts and styled showroom and trade show displays.
- Assisted and processed orders for clients.
Education
BSBA - Marketing & Business Administration
Auburn University
Auburn, AL 08.2011 - 05.2015
Sales Training Course
The Sandler Selling System
Atlanta 2019 - 2019
Skills
Creative Problem Solverundefined
Software
Microsoft Office Suite
Adobe Illustrator
UserFeed
Stripe
ShortCut
Drift/Intercom
Zoom
Timeline
Sales Training Course
The Sandler Selling System
2019 - 2019
Senior Account Manager
CaseFleet
08.2018 - Current
Program Coordinator
Keenan’s Kids Foundation
01.2017 - 07.2019
Customer Associate
Joie
01.2016 - 01.2017
Intern & Sales Associate
String Theory Rug & Textile
01.2014 - 01.2016
BSBA - Marketing & Business Administration
Auburn University
08.2011 - 05.2015
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