Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Charlotte Calcagno

Bensalem,PA

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Clerk/Customer Service Representative

UPS
Levittown/Newtown, PA
07.2019 - Current
  • Operated cash register to process cash, check, and credit card transactions.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.

Clerical Assistant

Mealey's Furniture
Levittown/Bensalem, PA
08.2018 - 06.2020
  • Answered phone calls and directed them to the appropriate personnel.
  • Performed data entry tasks with accuracy and speed.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms, and staff members.

Clerk

Pier One Imports
Trevose, PA
07.2015 - 06.2018
  • Operated cash register to process cash, check, and credit card transactions.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.

Clerk

Target
Levittown, PA
10.2017 - 01.2018
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed customer orders promptly and accurately.

Receptionist Administrator

Frantz Lithographic Service, Inc
Bensalem, PA
10.1989 - 12.2009
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Provided assistance with payroll processing when needed.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Supported office security by following safety procedures and controlling access via reception desk.

Education

High School Diploma -

Franklin Academy High School
Malone, NY
06-1974

Some College (No Degree) - Business Administration

Canton College of Technology
Canton, NY

Some College (No Degree) - Medical Billing And Coding

Sanford - Brown
Trevose, PA

Skills

  • Bookkeeping
  • Database entry
  • File Maintenance
  • Administrative Support
  • Cash Management
  • Records retrieval
  • Processing mail
  • Billing and coding
  • Administrative tasks
  • Filing systems
  • File and database management
  • Mail Sorting
  • Mail Processing
  • Point of sale operation
  • Scanning and copying
  • Handling payments
  • Cash Handling
  • Mail handling
  • Supply tracking
  • Driver communications
  • Customer Satisfaction
  • Confidentiality
  • Telephone Etiquette
  • Verbal and writing communication

Certification

  • Notary

Affiliations

  • I am a well adjusted individual, with professional abilities to communicated with people of all aspects of life.
  • I am a well organized person with ability to keep every thing in a orderly fashion from my desk to everything around me.
  • i love to quilt, read, flea markets and the great outdoors.
  • i am not afraid to venture out of my comfort zone to try different things and most of all learn different things in life.

Timeline

Clerk/Customer Service Representative

UPS
07.2019 - Current

Clerical Assistant

Mealey's Furniture
08.2018 - 06.2020

Clerk

Target
10.2017 - 01.2018

Clerk

Pier One Imports
07.2015 - 06.2018

Receptionist Administrator

Frantz Lithographic Service, Inc
10.1989 - 12.2009

High School Diploma -

Franklin Academy High School

Some College (No Degree) - Business Administration

Canton College of Technology

Some College (No Degree) - Medical Billing And Coding

Sanford - Brown

Similar Profiles

CREATE PROFILE
Charlotte Calcagno