Charlotte Carmody
Springfield
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shop Director
Great River Outfitters LLC
05.2010 - Current
- Organize and update gift shop and guest check in to meet increased demand for goods and services and responsible for implementation of online reservation system.
- Provide quality control to ensure excellent customer service from reservation process, guest check-in and check-out.
- Keeping time sensitive scheduling and safety assurances, development and updating of policies for the business operations.
- Organized and prepared workstations and materials needed for operations to maximize effectiveness of staff and personnel.
- Used problem-solving and issue-resolution skills to ensure smooth transition for guest check-in to safety briefing and transport. Point of contact for customer complaint and resolution.
- Recruited and Trained new staff members in all faucets of relative business procedures from customer service, telephone skills, correspondence, computer application, online reservation and payment system and retail sales.
- Worked directly with Operations Director to evaluate employees and provide effective feedback to staff to create a team oriented environment focusing on strengths and identify weakness for growth and further development of skills.
Office Manager Non-Profit Childcare Center
Cinnamon Street Childcare
04.2006 - 06.2014
- Maintained computer financial software in QuickBooks, created customer accounts, direct client payments and electronic payments to include court collections. Processed payroll for 15 employees and set up accrued vacation/ sick time, filed quarterly payroll taxes.
- Maintained and updated filing systems for paper and electronic documents, processed workers comp related incidents and insurance documents.
- Updated reports for monthly board meetings, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with Clients and families, Community Members, Schools as well as relevant government agencies.
- Responsible for organizing and maintaining supplies for office and staff teachers and created a staff/teacher break area.
- Organized and coordinated special projects for fundraisers and family events. Organized volunteers for activities and projects.
- Worked closely with the Director of the Center to keep organization operating within legal and regulatory guidelines and NAEYC accreditation.
Education
Associate of Science - Accounting
River Valley Community College
Claremont, NH06.2004
Skills
Customer Service
Store and Inventory Management
Employee Development
Personnel Management
Financial Software Maintenance
Computer Operation Software
Website Development
Event Organization
Business Strategic Development
Certification
- CPR Certification - 2006
- Wilderness First Aid and Rescue Certification - 2007
- Swift Water Rescue Level 1 & 2 - 2007
- ACA Level 1 Kayak instruction 2006
- ACA Level 2 Kayak instruction 2007
- Conflict and Resolution Training - 2008
Hobbies
Singing, Cooking, Painting
Timeline
Shop Director
Great River Outfitters LLC
05.2010 - Current
Office Manager Non-Profit Childcare Center
Cinnamon Street Childcare
04.2006 - 06.2014
Associate of Science - Accounting
River Valley Community College