Charlotte Cerezo
Melvindale,MI
Summary
Highly motivated, with experience in efficiently completing and coordinating administrative and operational tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional service and teamwork.
Overview
10
10
years of professional experience
Work History
Bid Coordinator
LaSalle Construction Services
02.2024 - Current
- Answer phone calls and respond to inquiries from customers, vendors and other external contacts.
- Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Attend pre-construction meetings with contractors, building officials, inspectors and subcontractors.
- Track all submittals to obtain accurate and prompt responses.
Scheduling Coordinator
G2 Secure Staff
02.2023 - 02.2024
- Worked with managers and supervisors to plan and coordinate employee schedules.
- Oversaw upkeep of several databases containing sensitive information
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Maintained clear lines of communication between administration and the operation
Dispatcher
Prospect Airport Services
04.2019 - 02.2023
- Communicated with department leads via walkie-talkie and phone to keep teams on track for aircraft cleaning
- Maintained updated and detailed records of calls in physical and electronic database.
- Input data into multiple programs to keep information consistent for all parties
- Redirected teams to different locations based on changing information to prevent delay
Trainer/Team Lead
Tim Hortons
08.2015 - 04.2019
- Restructured training system for franchise, created and implemented a system still used for this day
- Maintained thorough knowledge of company policies and procedures and provided high-level customer service training to new employees
- Oversaw daily running of store
- Handled petty cash amounts up to $2,500, ensured all money was accounted for
Skills
- Microsoft Office Suite
- Data Entry
- Bookeeping
- Calendar Management
- Deadline Management
- Document Management
Timeline
Bid Coordinator
LaSalle Construction Services
02.2024 - Current
Scheduling Coordinator
G2 Secure Staff
02.2023 - 02.2024
Dispatcher
Prospect Airport Services
04.2019 - 02.2023
Trainer/Team Lead
Tim Hortons
08.2015 - 04.2019