Charlotte Charleston
Las Vegas,NV
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
12
12
years of professional experience
Work History
Registered Nurse Supervisor
Horizon Health and Rehab
Las Vegas, Nevada
08.2023 - Current
- Provided guidance, support and professional development to staff members.
- Conducted regular performance reviews to ensure quality patient care.
- Collaborated with other healthcare professionals to coordinate care for patients.
- Maintained records of staff attendance, payroll and other personnel data.
- Coordinated orientation program for newly hired RNs.
- Facilitated communication between physicians, nurses, ancillary departments, families and other healthcare providers.
- Educated patients and families about their illness or injury; treatment options; medications; follow-up care instructions;.
- Evaluated effectiveness of nursing interventions by assessing patient responses.
- Provided leadership during emergency situations ensuring high standards of patient safety are met.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Monitored infection control and critical incidents and made changes and improvements to processes where necessary.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Registered Nurse Supervisor
El Jen Skilled Care
Las Vegas, NV
08.2021 - Current
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Managed and supervised a team of 30 registered nurses.
- Ensured compliance with all applicable laws and regulations related to nursing practice.
- Assisted in developing budgets, staffing plans and resource allocations for the nursing unit.
- Participated in multidisciplinary teams to develop new programs and services.
- Evaluated effectiveness of nursing interventions by assessing patient responses.
- Assessed the need for additional resources such as equipment or supplies within the unit.
- Reviewed medical charts to ensure accuracy of documentation and appropriateness of orders.
- Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Monitored infection control and critical incidents and made changes and improvements to processes where necessary.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Created, implemented and evaluated patient care plans with medical team.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Conducted intake assessments with patients and relatives to gather case history.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Analyzed trends in patient demographics, acuity levels, utilization rates and staffing patterns.
Registered Nurse Case Manager
Hospice Del Sol
Las Vegas, Nevada
07.2020 - 07.2023
- Provided direct patient care and management of acute medical issues in a timely manner.
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Monitored patient progress through regular follow-up appointments and assessments.
- Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
- Maintained accurate records of all patient interactions according to established protocols.
- Participated in team meetings to discuss treatment options for complex cases.
- Facilitated referrals for specialized services such as physical therapy or hospice care when needed.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Analyzed test results and communicated findings to physicians in order to develop effective treatment plans.
- Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Acted as an advocate for patient rights during hospital stays or other clinical encounters.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Managed caseloads involving multiple chronic illnesses across various settings such as hospitals, long-term care facilities or private homes.
- Evaluated effectiveness of treatments provided by consulting specialists or other providers involved in a patient's care plan.
- Developed patient care plans, overall patient health assessments and evaluations.
- Actively participated in family and patient planning processes.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families.
- Collaborated with physicians on patient medications, medical needs and performance.
- Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME).
- Collaborated in consults, patient care plans development, patient monitoring and evaluations.
- Administered medications and treatment plans in accordance with physician orders.
- Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
- Conducted timely evaluations to address changes in patient needs, conditions and medications.
- Participated in on-call rotations, delivering daily continuous quality care to patients.
- Arranged placement of new patient admissions and transfers according to clinical standards and guidelines.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Coordinated home care, home infusion and durable medical equipment, reducing patient wait time.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Psych Registered Nurse
North Vista Hospital
North Las Vegas, NV
10.2019 - 04.2022
- Developed and implemented patient care plans, including assessment of physical, psychosocial, cultural, spiritual needs.
- Provided direct patient care for patients suffering from mental health disorders such as depression, anxiety, bipolar disorder and schizophrenia.
- Assessed risk factors associated with mental illness and provided appropriate interventions to mitigate potential harm.
- Collaborated with multidisciplinary teams to coordinate holistic treatment plans for patients in acute psychiatric settings.
- Monitored patient progress during their course of treatment by assessing changes in behavior or mood symptoms.
- Educated family members about medication regimens, side effects, warning signs of relapse or suicidal ideation.
- Provided crisis intervention services when needed to deescalate situations involving agitated or violent patients.
- Advised physicians regarding the use of psychotropic medications for different diagnoses.
- Performed regular assessments of patient's level of functioning using standardized scales such as GAF scores.
- Provided emotional support for patients struggling with feelings of distress or hopelessness due to their diagnosis.
- Developed discharge plans that included post-discharge follow up appointments with psychiatrists or therapists.
- Attended professional development workshops focused on improving knowledge base related to psychiatric nursing best practices.
- Served as a mentor and preceptor for new nurses starting at the facility by providing guidance on proper protocols and procedures.
- Supported families dealing with difficult decisions surrounding involuntary commitment laws or guardianship issues.
- Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Collaborated with prescribing professionals to get patients necessary medications.
- Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Met patient needs by devising and coordinating highly tailored care plans for each individual.
- Tracked client movement on and off unit by documenting times and destinations of clients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Registered Nurse
El JEN
Las Vegas, Nevada
10.2018 - 05.2020
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
LPN Charge Nurse
El JEN
Las Vegas, Nevada
06.2012 - 10.2018
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Performed routine checks on equipment used for patient care.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Identified potential problems or risks that could affect patient outcomes.
- Responded promptly to emergency situations as needed.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
Education
Associate of Applied Science - Nursing Science
Nightingale College
Ogden, UT06-2018
Some College (No Degree) - Certificate Pratical Nurse
Kaplan College - Phoenix
Phoenix, AZ05-2012
High School Diploma -
Western High School
Las Vegas, NV05-1985
Skills
- Case Reviews
- Patient Assessments
- Nurse Team Supervision
- Planning and scheduling
- Staff Scheduling
- Decision-Making
- Regulatory Compliance
- Patient Chart Review
- Patient Care Assignments
- Conflict Resolution
- Home Care Visits
- Crisis Management
- Customer Service
- Protocols and Procedures
- Medical and Health Provider Referrals
- Physician Collaboration
- Nursing Student Precepting
- Clinical management
- Emergency Response
- Physical and Psychological Evaluations
- Case Management
- Diabetes management
- Appointment Scheduling
- Care Planning
- Critical Care
- Infectious disease control
- Nursing staff leadership
- Wound Care
- Chart updating
- Data Collection
- Chronic Disease Management
- Electronic Health Records Management
- Psychiatric and Mental Health Care
- Long-Term Care
- EMR Systems
- Physical assessments
- Patient Care
Timeline
Registered Nurse Supervisor
Horizon Health and Rehab
08.2023 - Current
Registered Nurse Supervisor
El Jen Skilled Care
08.2021 - Current
Registered Nurse Case Manager
Hospice Del Sol
07.2020 - 07.2023
Psych Registered Nurse
North Vista Hospital
10.2019 - 04.2022
Registered Nurse
El JEN
10.2018 - 05.2020
LPN Charge Nurse
El JEN
06.2012 - 10.2018
Associate of Applied Science - Nursing Science
Nightingale College
Some College (No Degree) - Certificate Pratical Nurse
Kaplan College - Phoenix
High School Diploma -
Western High School
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