Charlotte ChiehFang Chen
Kirkland,WA
Summary
Detail-oriented property operations professional with extensive experience in short-term and mid-term rentals. Expertise in coordinating comprehensive property operations and resolving on-site issues efficiently. Proven track record in managing inventory and upholding high presentation standards to enhance guest satisfaction. Highly organized and self-motivated, consistently delivering quality results within tight deadlines while fostering effective team collaboration.
Overview
14
14
years of professional experience
Work History
Property Coordinator
Stay In Nest
Redmond, WA
03.2024 - 03.2025
- Coordinated property listings to ensure accurate online representation and availability.
- Managed inquiries related to rental payments and leases, providing timely assistance.
- Organized property inspections and coordinated maintenance requests to enhance operational efficiency.
- Maintained vendor communication for supplies and services needed across multiple properties.
- Created detailed reports on rental income, expenses, and vacancy rates for management review.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Simultaneously managed multiple projects while adhering to strict deadlines.
Administrative Assistant
Leadman Electronics
Santa Clara, California
01.2020 - 11.2020
- Streamlined administrative processes, ensuring efficient office support.
Monitored office supplies to maintain optimal inventory for operations. - Ensured timely delivery by overseeing order shipment processes and tracking logistics.
- Created and delivered monthly client invoices using QuickBooks to streamline cash flow.
Event Coordinator
Taiwan Design Research Institute
Taipei, Taiwan
07.2011 - 10.2015
- Planned and executed 20+ large and small events, including workshops, lectures, VIP culture trips, conferences, exhibitions, and incentive programs—delivering high-quality experiences and achieving strong client satisfaction.
- Managed the full event lifecycle: planning, vendor coordination, budget control, logistics, venue setup, supply inventory, on-site supervision, and post-event evaluation.
- Collaborated with vendors, sponsors, and internal teams to ensure each event was executed smoothly and aligned with organizational goals.
- Oversaw CRM and client database, tracking attendance, communications, and feedback to improve future event planning and engagement.
Education
Certificate - User Experience And Web Design
University of California, Santa Cruz
Santa Clara, CA12-2019
Certificate - International Business Administration
International Trade Institute
Taiwan06-2018
Bachelor of Arts - English
National Central University
Taiwan06-2011
Skills
- Event Coordination & Management
- Cross-Team Communication & Problem Solving
- Vendor Coordination
- Microsoft Office and Figma
- Property Management Tools: Trello, Hostway, Turno
- Fluent in English
- Native in Mandarin
Timeline
Property Coordinator
Stay In Nest
03.2024 - 03.2025
Administrative Assistant
Leadman Electronics
01.2020 - 11.2020
Event Coordinator
Taiwan Design Research Institute
07.2011 - 10.2015
Certificate - User Experience And Web Design
University of California, Santa Cruz
Certificate - International Business Administration
International Trade Institute
Bachelor of Arts - English
National Central University