CHARLOTTE CHURCH
Atlanta,GA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of [Location] rental market for properties and impressive financial management skills. Expert user of . Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Energetic offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Dedicated Leasing Consultant experienced in closing lease deals on vacation, home and business rental properties. Knowledgeable about . Offers successful career history comprising more than 7 years. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 7 years of experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
9
9
years of professional experience
Work History
Apartment Leasing Agent
PARK VALLEY HILLS
03.2021 - 11.2023
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Distributed and followed up on tenant renewal notices.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Planned special events such as lotteries, dedications and project tours.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Apartment Leasing Agent
THE HAMPTONS
08.2018 - 05.2020
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Distributed and followed up on tenant renewal notices.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Kept properties in compliance with local, state, and federal regulations.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Apartment Leasing Consultant
Creekside Apartments
01.2015 - 08.2018
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
- Responded to requests and scheduled appointments for property showings.
- Completed annual rent calculations using housing database software.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Registered clients on database to enable tracking history and maintain updated records.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Evaluated market trends to strategically adjust advertising efforts for maximum reach among target audiences.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Education
Associate of Arts -
Georgia Medical Institute-Dekalb
Atlanta, GA03.2004
Skills
- Video Surveillance
- Microsoft Office
- Database Management
- Unit inspection
- Documentation Management
- Critical Thinking
- Customer Relations
- Decision-Making
- Business partnerships
- Property Marketing
- Market Research
- Application management
- Organized Mindset
- Staff Management
- Capital Projects Management
- Prospecting clients
- Background Check Process
- Creative and Adaptable
- Multi-family property management
- File Management
- Property tours and inspections
- Issue Escalation
- Customer service expertise
- Work Planning
- Leasing Terms and Specifications
- Competitive Research
Timeline
Apartment Leasing Agent
PARK VALLEY HILLS
03.2021 - 11.2023
Apartment Leasing Agent
THE HAMPTONS
08.2018 - 05.2020
Apartment Leasing Consultant
Creekside Apartments
01.2015 - 08.2018
Associate of Arts -
Georgia Medical Institute-Dekalb
Similar Profiles
Sean ReaSean Rea
Visitation Attendant at Rose Hills Memorial ParkVisitation Attendant at Rose Hills Memorial Park
Janine RomeroJanine Romero
MTSS Coordinator at Forest Hills Global and Sunset Park ElementaryMTSS Coordinator at Forest Hills Global and Sunset Park Elementary
Fulani Jabar-MuhammadFulani Jabar-Muhammad
Front Desk Support Staff at Tualatin Hills Park & Recreation DistrictFront Desk Support Staff at Tualatin Hills Park & Recreation District
Saddaria BellSaddaria Bell
Front Office Supervisor at INTOWN PEDIATRIC & ADOLESCENT MEDICINEFront Office Supervisor at INTOWN PEDIATRIC & ADOLESCENT MEDICINE
Angel BrooksAngel Brooks
Infant Nanny at The Rice FamilyInfant Nanny at The Rice Family