Charlotte Cobourne
Perrysburg,OH
Summary
Hardworking professional with extensive experience in customer service, sales and administrative tasks. Self-motivated team player with expertise in completing various clerical tasks in a fast-paced setting. Highly efficient planning, problem-solving, and communication skills. Seeking to gain full-time employment with the opportunity for advancement.
Overview
11
11
years of professional experience
Work History
Receptionist/Administrative Assistant
Simon Peragine Smith & Redfearn
01.2014 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Jewelry Sales Associate
Blue Alligator Designs
03.2013 - 01.2014
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Performed general maintenance and light cleaning of showroom.
- Worked with loss prevention in monitoring shopper behavior.
Administrative Assistant
ABC Concrete Pumping, LLC
09.2012 - 01.2014
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Server/Bartender
Shaggy's Harbor Bar & Grill
05.2012 - 03.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
Orangutan's Daiquiris & Bar
01.2012 - 11.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
Sales Associate
Cirilla's
06.2010 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Server/Hostess
The River Diner
05.2008 - 10.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Front Desk Receptionist/Sales Associate
Sun Lounge Tanning
04.2008 - 08.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Scheduled, coordinated and confirmed appointments.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier
Rite Aid
12.2006 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Toledo School For The Arts
Toledo, OH06.2010
Skills
- Marketing
- Team Bonding
- Database Administration
- Strategic Planning
- Multi-Line Phone Systems
- Time Management
- Customer Service
- Administrative Support
- Bookkeeping
- Customer and Client Relations
- Critical Thinking
- Filing
Timeline
Receptionist/Administrative Assistant
Simon Peragine Smith & Redfearn
01.2014 - 04.2018
Jewelry Sales Associate
Blue Alligator Designs
03.2013 - 01.2014
Administrative Assistant
ABC Concrete Pumping, LLC
09.2012 - 01.2014
Server/Bartender
Shaggy's Harbor Bar & Grill
05.2012 - 03.2013
Bartender
Orangutan's Daiquiris & Bar
01.2012 - 11.2012
Sales Associate
Cirilla's
06.2010 - 07.2011
Server/Hostess
The River Diner
05.2008 - 10.2010
Front Desk Receptionist/Sales Associate
Sun Lounge Tanning
04.2008 - 08.2009
Cashier
Rite Aid
12.2006 - 03.2008
High School Diploma -
Toledo School For The Arts
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